What are the responsibilities and job description for the Production Operations Manager position at GSK?
Production Operations Manager Position Overview :
The Production Operations Manager will provide operational oversight, financial management, and vendor oversight within our in-house creative and production agency. This role is essential for optimizing creative workflows, implementing continuous improvement initiatives, and standardizing processes and content within the Content Studio.
Stakeholders :
In a mix of transactional and influence, the role reports to the Director of Content Studio as part of the Content Studio Leadership Team. The role works with the Brand Partnership Lead and Creative Lead as peers. This role also oversees daily operations of Accenture's US Marketing Operations Center (MOC), Tech Mahindra's Design Center (minor changes and proofing), and Tag (printing) vendors. Key stakeholders include Brand Content Owners, AORs, and Content Capabilities teams.
The responsibilities of the role include but are not limited to the following.
Production Operational Oversight : Lead day-to-day operations ensuring projects are delivered on time and within time budgets. Manage onshore and offshore vendors providing dev, content, and print services ensuring adherence to SLAs while always seeking to improve the speed and quality of deliverables. Identify opportunities to leverage technology, methods, and models to support agile ways of working.
The role will be a visible champion striving to grow our internal studio's value by developing initiatives to standardize assets and reduce rework and handoffs while striving to improve quality and speed through continuous improvement.
Financial Management : Develop and manage the Content Studio's annual budget in collaboration with the Studio's leadership team, Finance and Procurement. Forecast, track actuals, and address variances. Prepare and present monthly financial reports and collaborate with Finance partners for seamless and accurate reporting.
Resource Planning and Continuous Improvement : Develop a metric-driven approach to optimize resource allocation and accelerate time-to-market. Implement demand planning, time tracking, data modeling, and metrics to enhance team efficiency. Create and manage dashboards for real-time insights into resource utilization and project status. Use robust project management methodologies to track progress, milestones, and deliverables, ensuring clear communication and alignment among all stakeholders throughout the project lifecycle.
New Technology Identification : Identify and evaluate new technologies that can enhance Content Studio's operational capabilities, including workflow, DAM, and automation tools. Lead the integration and adoption of new tools and technologies within the production team. Foster a culture of innovation and continuous learning within the team.
Stakeholder Management : Build and maintain strong relationships with internal stakeholders across all GSK business units and brands. Act as the key contact for production inquiries, collaborating with internal stakeholders and Agencies of Record (AORs) to create derivative content. Develop and train stakeholders and vendors on adapting to new ways of working.
Leadership Responsibilities
Influence without direct supervisory responsibilities. Build trusting, collaborative, and productive relationships across the organization and with agency partners to establish process efficiencies and consistencies and provide daily guidance to stakeholders across the organization.
Why you?
Basic Qualifications :
We are looking for professionals with these required skills to achieve our goals :
7 years of experience leading a large, multidisciplinary creative team at an agency or in-house creative department. Experience working in a matrix organization, across businesses and at all levels of the organization. Experience managing offshore vendor teams.
Knowledge and experience of the creative process from briefing through deployment.
Proven experience in operational oversight, financial management, and resource planning.
Experience with content management systems (DAM), automation, taxonomy and project management tools (e.g. Smartsheet, Jira, etc.).
Strong strategic, analytical, prioritization, problem-solving and planning skills.
Deep knowledge of pharmaceutical marketing production processes
Preferred Qualifications :
If you have the following characteristics, it would be a plus :
Bachelor's degree in business, Marketing, Communications, Arts or similar field
Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory / immunology and oncology).
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.
If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1-877-694-7547 (US Toll Free) or 1 801 567 5155 (outside US).
GSK is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity / expression, age, disability, genetic information, military service, covered / protected veteran status or any other federal, state or local protected class.
Important notice to Employment businesses / Agencies
GSK does not accept referrals from employment businesses and / or employment agencies in respect of the vacancies posted on this site. All employment businesses / agencies are required to contact GSK's commercial and general procurement / human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business / agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business / agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses / agencies in respect of the vacancies posted on this site.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit GSK's Transparency Reporting For the Record site.
PDN-9e12cc0e-4dc1-4855-9a85-9c85ab7db846
