IT Help Desk Analyst

Job Title: IT Help Desk Analyst ( Onsite)
Location: Boise, ID
Duration: 6 Months
Interview Process: In Person

Job Description
The role will primarily involve:

• Supporting Windows-based machines (Windows 10 & 11)
• Basic Active Directory user management
• Troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.), as we operate in a Microsoft environment
• Assisting with basic phone system usage (state phone system, Cisco-based)
• Working within our in-house ticketing system, which functions similarly to most standard ticketing platforms

Job Duties include, but are not restricted to:

• Identify, research, and resolve technical problems.
• Respond to telephone calls, email, ticketing system and personnel requests for technical support.
• Document, track, and monitor technical issues, providing clear and concise responses to ensure a timely resolution.
• Assist clients by answering questions or troubleshooting computer issues in person, over the phone, or through remote tools like Teams and Zoom
• Possess knowledge of commonly used concepts, practices, and procedures, including imaging and Windows operating systems.
• Excellent customer service and ability to de-escalate tense situations.

Minimum Qualifications:

• Install and support Windows environments
• Experience using ticketing system
• Strong organization, problem solving and multi-tasking skills
• Sensitive to confidential information
• Able to pass a fingerprint background check.
• Strong sense of customer service and professionalism, even in a sometimes-stressful environment
• Ability to complete assigned tasks individually, as well as work cooperatively

Preferred Qualifications:

• Knowledge of Microsoft Azure/Entra AD
• Experience working in virtualized environments

Job Type: Contract

Pay: $20.73 - $30.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: On the road

Salary : $21 - $30