IT Help Desk Analyst ( Onsite)

Job Title:

IT Help Desk Analyst ( Onsite)

Location:

Boise, ID

Duration:

3 Months

Pay Rate:

$30/hr on 1099

Interview Process:

In Person

Note:

Only Local Candidates are considered for this position

Job Description

This position provides technical assistance to computer, system and phone users on a variety of issues, such as email, networking, hardware and software support, and basic system/networking support for end users.

The role will primarily involve:

• Face-to-Face desktop technical support as well as phone/email support for end users

• Support of Windows-based machines (Windows 10 & 11)

• Basic Active Directory user management

• Troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.), as we operate in a Microsoft environment

• Assisting with basic phone system usage (state phone system, Cisco-based)

• Working within our in-house ticketing system, which functions similarly to most standard ticketing platforms

Job Duties include, but are not restricted to:

• Identify, research, and resolve technical problems.

• Respond to telephone calls, email, ticketing system and personnel requests for technical support.

• Document, track, and monitor technical issues, providing clear and concise responses to ensure a timely resolution.

• Assist clients by answering questions or troubleshooting computer issues in person, over the phone, or through remote tools like Teams and Zoom

• Possess knowledge of commonly used concepts, practices, and procedures, including imaging and Windows operating systems.

• Excellent customer service and ability to de-escalate tense situations.

Minimum Qualifications:

• Install and support Windows environments

• Experience using ticketing system

• Strong organization, problem solving and multi-tasking skills

• Sensitive to confidential information

• Able to pass a fingerprint background check.

• Strong sense of customer service and professionalism, even in a sometimes-stressful environment

• Ability to complete assigned tasks individually, as well as work cooperatively

Preferred Qualifications:

• Knowledge of Microsoft Azure/Entra AD/M365

• Experience working in virtualized environments

Top Skills & Years of Experience

Recruiter Details:

Name : Sameer at gsksolutions dot com

Contact : Seven one nine Two three nine- Five five five five