Troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.), as we operate in a Microsoft environment
Assisting with basic phone system usage (state phone system, Cisco-based)
Working within our in-house ticketing system, which functions similarly to most standard ticketing platforms
Job Duties include, but are not restricted to:
Identify, research, and resolve technical problems.
Respond to telephone calls, email, ticketing system and personnel requests for technical support.
Document, track, and monitor technical issues, providing clear and concise responses to ensure a timely resolution.
Assist clients by answering questions or troubleshooting computer issues in person, over the phone, or through remote tools like Teams and Zoom
Possess knowledge of commonly used concepts, practices, and procedures, including imaging and Windows operating systems.
Excellent customer service and ability to de-escalate tense situations.
Minimum Qualifications:
Install and support Windows environments
Experience using ticketing system
Strong organization, problem solving and multi-tasking skills
Sensitive to confidential information
Able to pass a fingerprint background check.
Strong sense of customer service and professionalism, even in a sometimes-stressful environment
Ability to complete assigned tasks individually, as well as work cooperatively
Preferred Qualifications:
Knowledge of Microsoft Azure/Entra AD
Experience working in virtualized environments
Top Skills & Years of Experience
Skill
Required /Desired
Amount
of Experience
Professional experience in a technical end-user support role providing in-person desktop support AND remote support via phone, email, etc.
Required
2
Years
Experience providing end user support on Windows-based machines (Windows 10 & 11)
Required
2
Years
Experience with basic Active Directory user management for end user support
Required
2
Years
Experience troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.) for end users
Required
2
Years
Experience assisting with basic phone system usage for end users (state phone system is Cisco-based)
Required
2
Years
Experience working with a help desk ticketing system
Required
2
Years
Experience providing basic networking support for end users (for example troubleshooting connectivity issues)
Required
2
Years
Experience with hardware/software installation and support and imaging
Required
2
Years
Experience with M365 support
Desired
0
Experience working in virtualized environments (MS Azure/Entra AD)
Desired
0
Exceptional communication skills required - candidates must exude professionalism even in stressful situations
Required
0
Recruiter Details:
Name: Lokesh at gsksolutions dot com
Contact: Eight three two- Nine nine zero - Two four two six
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time-sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.
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