What are the responsibilities and job description for the Customer Service Representative Entry level position at GSP CAMPAIGNS?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills and a passion for helping others, contributing to a positive customer experience.
Responsibilities
- Conducting B2B presentations for our clients
- Identify the customer’s problem, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Skills
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Excellent written and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Job Type: Full-time
Pay: $800.00 - $1,200.00 per week
Benefits:
- On-the-job training
- Professional development assistance
Shift:
- Day shift
Ability to Commute:
- Manhattan, NY 10036 (Required)
Ability to Relocate:
- Manhattan, NY 10036: Relocate before starting work (Required)
Work Location: In person
Salary : $800 - $1,200