What are the responsibilities and job description for the Customer Service Representative-- IMMEDIATE HIRE a position at GSP?
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Opportunity for advancement
- Training & development
Customer Service Representatives for full Time position.
Benefits
Benefits
- Competitive Compensation
- Direct Coaching
- Career Growth Opportunities
Key Duties
We are seeking a Customer Service Representative for full time position (Monday-Friday) to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, determined, and is able to remain calm under pressure.
Roles
- Identify the customer’s needs, collect relevant information, and provide solutions
- Refer to pre-made scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Requirements
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Salary : $48,000 - $60,000
