Support Broker Team Leader (CA)

Work for a company where you make a difference in people's lives every day!

At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.

GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2023!

The Call Center (Operations) Team Leader position is responsible for providing quality and efficient service to customers through the daily management of a team of employees to include motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.

RESPONSIBILITIES AND DUTIES

• Provides daily direction and communication to employees so that calls are answered in a timely, efficient and knowledgeable manner
• Managing employees, ensuring work is handled efficiently and effectively
• Provides performance feedback and coaching on a regular basis to each team member
• Ensures employees have appropriate training and other resources to perform their jobs
• Assists the manager with the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs
• Works as a member/leader of special or ongoing projects that are important to area/process improvement
• Assist in developing and preparing operational plans and reports on project status
• Promote adherence to and upholds the company’s mission and values
• Other duties as assigned

EDUCATION

High School Diploma or GED required

Associate degree preferred

EXPERIENCE AND QUALIFICATIONS

· At least 2 years of related experience

· Excellent written and oral communication skills

· Extensive experience in working on complex projects with Critical thinking and problem solving

· Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing

· Demonstrate the ability to balance work pressure with time management skills

· Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities

· Experience in working, initiating and maintaining highly effective team

· Competent in the use of Microsoft programs and the Internet

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.

Our operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.

We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members can expect paid time off, competitive wages and benefits and the opportunity to grow professionally.

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote

Salary : $75,000 - $80,000