Training Specialist

The Training Specialist (TS) will organize, facilitate and deliver training programs. The ideal candidate will be reporting to the Human Resource Director (HR Director) and supporting the Training Manager working closely with the Training Associate and other peers to support the delivery of training material to help ensure that such material aligns with the organization's brand, mission, and values. This role involves assessing training needs, organizing training sessions, and ensuring employees acquire the necessary skills and knowledge to perform their roles effectively. The TS will assist in maintaining, and implementing training, tools, and activities that focus on building skills and competencies related to the training and development of management, leadership, administrative, and operational roles.

RESPONSIBILITIES AND DUTIES

· Works closely with Training and Operations Leadership teams to identify training needs and skill gaps.

· Conducts surveys, interviews, and assessments to determine training requirements.

· Plans, organizes; and effectively conducts employee training on various skill, policy, and compliance areas.

· Design and develop training programs and materials, including manuals, presentations, and online content.

· Customize training programs to address specific departmental or individual needs.

· Schedule and organize training sessions, workshops, and seminars.

· Facilitate or oversee training sessions, ensuring they are engaging and effective.

· Coordinate with external trainers or vendors if necessary.

· Maintain training records, including attendance, evaluations, and feedback.

· Prepare reports and summaries on training outcomes, effectiveness, and areas of improvement.

· Assess the effectiveness of training programs through feedback, tests, and performance metrics.

· Make recommendations for improvements and updates to training content and delivery methods.

· Ensure that training programs comply with industry standards and regulatory requirements.

· Keep up to date with trends and best practices in training and development.

· Provide support and guidance to employees regarding their training and development needs.

· Create and maintain a library of training resources and documentation.

· Act as a resource for trainers and employees to address any training-related issues

· Ensure that all new hire equipment has been received by new hire.

· Uphold the Company’s Mission and Values

· Other duties as assigned

SKILLS AND ABILITIES

· Ability to assess and address training needs effectively.

· Excellent interpersonal and team collaboration skills by modeling team collaboration skills by working effectively & collaboratively with all levels of employees and management to accomplish goals.

· Strong problem-solving abilities and attention to detail.

· Excellent time management skills with the ability to multitask

· Clear and concise oral and written communication skills

· Ability to adept with a variety of training platforms and methods

· Comfort with technology and ability to troubleshoot basic issues.

EXPERIENCE AND QUALIFICATIONS

· Proven experience as a Training Coordinator or similar role

· Strong knowledge of training methods and techniques.

· Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, Zoom)

· Experience with learning management systems (UKG Pro Learning – highly preferable)

EDUCATION

Associate Degree in Adult Education, Instructional Design, related field OR commensurate work experience of a minimum of 2 years actively involved in Training and Development or other directly related function.

WORK ENVIRONMENT

Work is performed in a typical office setting or from a home office.