What are the responsibilities and job description for the Help Desk Technician position at GTG Networks?
About GTG Networks
GTG Networks is a growing IT solutions provider dedicated to delivering top-tier support and network services to our clients. We pride ourselves on fostering a collaborative, fast-paced environment where every team member plays a critical role in our success. If you’re passionate about IT, love problem-solving, and thrive in a dynamic setting, we want to hear from you!
Position Summary
We’re looking for an experienced Helpdesk Technician / Network Administrator to join our team. This hybrid role combines high-level helpdesk support with responsibilities in network and security projects, as well as server administration. You’ll work closely with our IT team to ensure seamless operations, assist with implementing and maintaining infrastructure projects, and deliver exceptional service to our clients.
This is a fully remote position, but candidates will need to be located in the South Florida area and willing to travel onsite for emergencies or projects as needed.
Key Responsibilities
Helpdesk Support
Resolve escalated technical issues related to hardware, software, and networking.
Provide advanced troubleshooting for Windows/Linux servers, Active Directory, Office 365, and cloud services.
Respond to and triage tickets in a timely manner, ensuring adherence to service level agreements (SLAs).
Deliver excellent customer service, maintaining clear and professional communication with clients and internal teams.
Collaborate with the knowledge team to create, update, and maintain knowledge articles, processes, and procedures.
Network Administration
Manage, monitor, and troubleshoot network devices (firewalls, switches, routers, wireless access points).
Assist in the design, implementation, and maintenance of network infrastructure.
Perform network security audits and apply patches, updates, and configurations as needed.
Ensure network performance, reliability, and security align with organizational standards.
Server Administration
Maintain and monitor Windows and Linux servers, ensuring optimal uptime and performance.
Manage backup solutions, disaster recovery plans, and virtualization environments (VMware, Hyper-V).
Assist in upgrading and expanding server infrastructure to meet business needs.
Documentation and Reporting
Create and maintain detailed documentation for systems, processes, and configurations.
Develop and update standard operating procedures (SOPs) and knowledge base articles.
Generate reports on system performance, ticket resolution, and project progress.
Team Collaboration and Training
Assist in training and mentoring junior team members.
Collaborate with cross-functional teams to implement IT projects and initiatives.
Participate in team meetings, providing updates and insights on ongoing tasks and projects.
Required Qualifications
3 years of experience in a helpdesk or IT support role.
Strong understanding of networking concepts (TCP/IP, VLANs, DNS, DHCP, VPNs).
Hands-on experience with network devices (firewalls, switches, routers).
Proficiency in Windows Server, Active Directory, and Office 365 administration.
Benefits
Health, dental, and vision insurance
Paid time off and holidays
Professional development opportunities
Collaborative, supportive work environment
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: Hybrid remote in Coral Springs, FL 33076
Salary : $22 - $24