What are the responsibilities and job description for the Commercial Truck Service Department Manager position at GTG Peterbilt?
GTG Peterbilt – Wichita is the premier heavy and medium duty truck dealer representing the Peterbilt and Hino truck brands. When you build your career at GTG Peterbilt-Wichita , you make a commitment to being the very best in the business.
We are excited to announce we have an immediate opening for a Commercial Truck Service Department Manager in our Wichita, KS location . This role is responsible for ensuring the efficient and profitable operation of the Service Department while fostering and maintaining exceptional customer and employee satisfaction.
Establish strategic and operational goals and objectives and ensure those goals are achieved.
Foster effective and timely communication between all other departments as well as customers.
Communicate with vendors on product and warranty issues.
Overall responsibility for upkeep and maintenance of the department to ensure a safe, clean work environment.
Keep management informed of operations.
Primary Duties :
Establish financial and operating objectives for the Service Department in support of company's annual business planning process.
Prepare operating and capital budgets for the Service Department, review on a regular basis and take corrective action as needed.
Provide management information to Senior Leadership as it pertains to Service Department operations including forecasts and market trends.
Evaluate Service Department performance against target goals and standards, take appropriate corrective action when needed.
Establish and foster relationships with key outside vendors, and insurance companies.
Maintain good customer relations, addressing all customer concerns and mediate a solution for all parties involved.
Thorough knowledge of and compliance with manufacturer and vendor warranties procedures.
Follow up and collect vendor credits and allowances in a timely manner.
Interview and hire Service Department employees.
Oversee purchasing and acquisition of appropriate department tooling and equipment.
Ensure department achieves acceptable productivity, efficiency while adhering to company goals and policies.
Address and handle personnel issues to include the Performance Appraisals and performance related improvement plans.
Hold monthly shop meetings to review safety, policy, procedures, technical updates, customer issues, etc.
Maintain cleanliness of shop and office area.
Ensure overall upkeep of facility and grounds.
Qualifications :
Three to five years heavy-duty truck service or related experience with supervisory or management experience.
Ability to listen and communicate with customers and co-workers.
Excellent verbal and written communication skills.
Management skills to include strategic plan development, decision making abilities and program implementation.
Demonstrate or display extensive product knowledge to customers and staff.
Supervisory skills to include the ability to coach, train and motivate employees to reach established department goals.
Highly organized, detail oriented and results driven.
Prioritize and handle numerous tasks simultaneously.
Work well under pressure while assisting a wide variety of customers (both internal and external).
Fostering relationships with key industry contacts.
Maintain professionalism.
Good mathematical skills
Basic computer skills
Knowledge of Windows.
Education :
High school or equivalent preferred
Combination of education, training, or experience that provides the required knowledge, skills, and abilities.
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