Service Writer/Advisor

GTG Peterbilt – Wichita, KS is a premier provider of quality products and services to commercial equipment users. We carry a large selection of new and previously owned commercial trucks and offer a full suite of maintenance and repair services. When you build your career at GTG Peterbilt, you make a commitment to being the very best in the business.

GTG Peterbilt supplies the trucking industry with the highest quality products, sold and serviced by dedicated, factory trained employees in order to provide the highest return for their customers. Their commitment to quality and dedication to excellence is the driving force behind their success.

We are looking for an experienced Service Writer/Advisor to join our dynamic team in Wichita, KS. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of other service-related tasks.

• Open and close work orders providing as much information as possible.
• Record, adjust and report mechanics time for work orders and payroll.
• Help cover phone calls for the Service Department.
• Try to resolve customer complaints.
• Schedule appointments.
• Supervise and assist technicians with the diagnosis and repairs of their jobs.
• Assist with warranty repair paper flow.
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift’s service writer on any special instructions and appointments.
• Keep Service Manager informed of all customer complaints and technician problems.
• Perform other duties as assigned.

Qualifications:

• A college degree or a certificate/degree from a trade school is preferred but not required.
• Must have strong customer service skills.
• Must have general computer knowledge.
• Must pass pre-employment drug screen.

Education:

• High school diploma or equivalent preferred.
• A college degree or a certificate/degree from a trade school is preferred but not required.
• Combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Benefits:

• Competitive salary and benefits package,
• Medical, Dental & Vision insurance
• PTO accrual begins at time of hire.
• Eligibility for paid holidays at time of hire.
• 401(k)
• 401 (k) match

Compensation based on education and experience.

GTG Peterbilt is an equal opportunity employer.

$18-22/hour