What are the responsibilities and job description for the Systems Support Manager position at GTN Technical Staffing and Consulting?
Systems Support Manager
Position Type : Full-Time, Permanent
Location : Dallas, TX (On-site only)
Salary : $110–$115K Bonus
Travel : Light travel required; international trips (1-7 days) approximately 1-2 times per month. Passport required.
Role Overview
We are seeking a Systems Support Manager to lead our end-user services and technical infrastructure operations, ensuring the reliability and availability of desktops, servers, storage / backup systems, and network / telecom solutions. This hands-on leadership role involves managing a dynamic team of 10-12 direct reports while fostering a collaborative and people-first culture.
As a key contributor to our IT strategy, you will address emerging user needs, manage system lifecycles, and support business growth through infrastructure planning and seamless operations.
Key Responsibilities
Leadership and Team Management
- Oversee a team providing Tier II deskside support.
- Evaluate and address evolving user needs, developing lifecycle plans for hardware, software, and infrastructure.
- Hire, mentor, and conduct performance reviews to drive team success.
Technical Operations
Strategic Contributions
Qualifications
Experience :
Technical Skills :
Additional Skills :
What We’re Looking For
Salary : $110,000 - $115,000
