HelpDesk Support Technician (Level 1 & 2) Onsite

Job Overview :

We are seeking a HelpDesk Support Technician (Level 1 & 2) to join our client’s Managed Service Provider (MSP) team. This role will provide technical support to multiple users across multiple client environments, ensuring high-quality customer service and efficient troubleshooting of IT issues. The ideal candidate will have strong Microsoft skills, excellent problem-solving abilities, and the ability to communicate effectively with end-users of varying technical expertise.

Key Responsibilities :

• Provide Level 1 & 2 technical support for multiple clients, resolving hardware, software, and network issues.
• Troubleshoot and resolve issues related to Windows OS, Microsoft 365, Active Directory, and cloud-based applications .
• Perform password resets, account provisioning, and user access management .
• Support desktop, laptop, printer, and mobile device configurations and troubleshooting .
• Manage and track service requests using ticketing systems (e.G., ConnectWise, ServiceNow, Zendesk).
• Diagnose and troubleshoot network connectivity issues (LAN, WAN, VPN, Wi-Fi, DNS, DHCP, firewalls) .
• Assist users with software installations, updates, and patch management.
• Configure and support Microsoft Teams, SharePoint, OneDrive, and other collaboration tools.
• Provide basic troubleshooting for VoIP phone systems and peripherals.
• Educate users on best practices for security, including phishing awareness and MFA setup.
• Escalate complex issues to higher-level support teams when necessary.
• Maintain detailed documentation of issues, resolutions, and user requests.

Required Qualifications & Skills :

Preferred Qualifications :

Work Environment & Schedule :

Why Join?

Salary : $18 - $24