What are the responsibilities and job description for the HelpDesk Support Technician Level 1 2 Onsite position at GTN Technical Staffing?
Job Overview :
We are seeking a HelpDesk Support Technician (Level 1 & 2) to join our client’s Managed Service Provider (MSP) team. This role will provide technical support to multiple users across multiple client environments ensuring highquality customer service and efficient troubleshooting of IT issues. The ideal candidate will have strong Microsoft skills excellent problemsolving abilities and the ability to communicate effectively with endusers of varying technical expertise.
Key Responsibilities :
- Provide Level 1 & 2 technical support for multiple clients resolving hardware software and network issues.
- Troubleshoot and resolve issues related to Windows OS Microsoft 365 Active Directory and cloudbased applications .
- Perform password resets account provisioning and user access management .
- Support desktop laptop printer and mobile device configurations and troubleshooting .
- Manage and track service requests using ticketing systems (e.g. ConnectWise ServiceNow Zendesk).
- Diagnose and troubleshoot network connectivity issues (LAN WAN VPN WiFi DNS DHCP firewalls) .
- Assist users with software installations updates and patch management.
- Configure and support Microsoft Teams SharePoint OneDrive and other collaboration tools.
- Provide basic troubleshooting for VoIP phone systems and peripherals.
- Educate users on best practices for security including phishing awareness and MFA setup.
- Escalate complex issues to higherlevel support teams when necessary.
- Maintain detailed documentation of issues resolutions and user requests.
Required Qualifications & Skills :
Preferred Qualifications :
Work Environment & Schedule :
Why Join
Key Skills
Change Management,API,ABAP,Facility Management,Games,Claims
Employment Type : Full Time
Experience : years
