L2 Desktop Support

Job Description

Job Description

L2 Desktop Support

Responsibilities :

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone or electronically
• Recommend hardware and / or software improvements
• Track customer issues and resolutions
• Handle tickets in a timely manner
• Experience with Service Now and AD
• Help with W7 to W10 migrations / refreshes / any windows project
• Respond to dispatched assignments via tickets or another request by end-users
• Work independently or with managers or other techs
• Have strong CS experience dealing with end-users
• Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
• Be able to work overtime when requested or necessary
• Be able to multitask and prioritize many different projects, supporting multiple sites

Qualifications :

Company Description

Who We Are

GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.

What We Do

We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.

What Proof We Have

We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8 years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.

Why People Want It

Our value

Company Description

Who We Are GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies. What We Do We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups. What Proof We Have We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8 years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services. Why People Want It Our value