What are the responsibilities and job description for the L2 Desktop Support position at GTN Technical Staffing?
L2 Desktop Support
Responsibilities:
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone or electronically
- Recommend hardware and/or software improvements
- Track customer issues and resolutions
- Handle tickets in a timely manner
- Experience with Service Now and AD
- Help with W7 to W10 migrations/refreshes / any windows project
- Respond to dispatched assignments via tickets or another request by end-users
- Work independently or with managers or other techs
- Have strong CS experience dealing with end-users
- Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
- Be able to work overtime when requested or necessary
- Be able to multitask and prioritize many different projects, supporting multiple sites
Qualifications:
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- 5 years of experience in IT Support/Helpdesk/Desktop/Service Desk roles
- Previous ServiceNow / large ticketing exp
- Previous AD experience
- Teachable
- Able to hit the ground running
- Able to pass a background check/drug test prior to starting
- Able and willing to provide proof of vaccination for Covid 19 2 or more boosters
Salary : $30
