What are the responsibilities and job description for the Technical Support Specialist position at GTT, LLC?
Job Title: Technical Support Specialist
Location: Baltimore
Duration: 4-month Contract
Work Type: Onsite
Pay Range: $30/Hr
About the Role
Key Responsibilities:
Preferred Qualifications:
Additional Details:
Location: Baltimore
Duration: 4-month Contract
Work Type: Onsite
Pay Range: $30/Hr
About the Role
As a Technical Support Specialist, you'll be the first line of defense for our employees' technical needs. Your role is crucial in ensuring smooth operations by providing timely and effective support.
Key Responsibilities:
- Troubleshooting and Support: Diagnose and resolve a wide range of technical issues, including hardware and software problems.
- User Support: Assist users with questions, inquiries, and troubleshooting requests.
- System Maintenance: Perform routine system maintenance tasks to optimize performance and reliability.
- Onboarding Support: Generate sign-ins for new hires and provide initial technical setup.
- Incident Management: Log, track, and prioritize incident tickets, ensuring timely resolution.
Minimum Qualifications:
- Associate's degree or higher in Computer Science, Information Systems, or a related field.
- Proven experience in a help desk or technical support role.
- Strong understanding of computer systems, mobile devices, and common software applications.
- Excellent problem-solving and troubleshooting skills.
- Strong verbal and written communication skills.
- Customer-service oriented with a focus on user satisfaction.
- Ability to work effectively in a fast-paced, dynamic environment.
Preferred Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant industry certifications (e.g., CompTIA A , Microsoft Certified, Cisco Certified).
- Experience with network infrastructure and security principles.
Additional Details:
- Weekend On-Call: The selected candidate will be required to be on call every Saturday and Sunday to support the weekend shift.
Join our team and make a significant impact on our technology operations!
24-15394 #gttnonit #gttjobs
24-15394 #gttnonit #gttjobs
Salary : $30
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