What are the responsibilities and job description for the Assistant Coordinator position at Guardian Angel Senior Services?
Job Description
Job Title: Assistant Coordinator
Department:
Reports To: Manager
FLSA Status: Exempt
Department:
Reports To: Manager
FLSA Status: Exempt
Basic Function
To support all scheduling and / or recruiting roles as needed when in the office and cover shifts out in the field as necessary.Responsibilities
- Answer all incoming calls providing friendly and polite customer service
- Greet all incoming visitors in a professional manner
- Entering in Potential Clients and / or Caregivers into our systems
- Cover shifts with clients throughout your office location service area when needed including transportation in your own vehicle. Set a high example as lead caregiver to all other field staff.
- Recruiting and Applicant Support
- Update Client and Caregiver Schedules, Availability and Information
- Assist with gathering items due from caregivers
- Assemble orientation packets for new hires, Information packets for potential clients, Marketing packets, Assessment packets, Recruiting and Health Fair packets.
- Complete / manage special projects assigned
- Work with management to ensure compliance with all company policies and procedures.
- Problem solving and direct escalated issues to management
- Perform other related duties as assigned.
Job Requirements
- Strong analytical, detail-orientation, organizational, and problem-solving skills
- Ability to multi-task, provide precise follow-up, and take on additional tasks with short notice
- Willingness to cover shifts out in field when needed with a smile.
Skills
Oral Communication Skills
Written Communication Skills
Customer Service
Filing
Math Aptitude
MS Office
Ability to Lift and Move up to 75 lbs.
Organization
Planning
Professionalism
Presentation
Reading Skills
Time Management
Typing Skills
Written Communication Skills
Customer Service
Filing
Math Aptitude
MS Office
Ability to Lift and Move up to 75 lbs.
Organization
Planning
Professionalism
Presentation
Reading Skills
Time Management
Typing Skills
Education/Training
Degree: High School or equivalent experience. CHHA.
Must have the ability to operate standard office equipment, such as a copy machine, multi-line telephone, computer, printer, and fax machine.
Experience
Prior home care experience required.
Prior administrative experience required.
