What are the responsibilities and job description for the Scheduler position at Guardian Angel Senior Services?
We are looking for a full-time Scheduler for our Pittsfield, MA office.To support caregiver and company needs. Process scheduling requests provide telephone support and manage special projects and clerical duties. To grow and manage assigned accounts through excellent customer service and attention to detail. ExperiencePrior home care experience preferable but not required.Prior administrative experience required.Salary- Based on experience.Responsibilities
- Schedule caregivers with clients and communicate changes and updates to all necessary parties.
- Collect and input pertinent client information to most efficiently match and deploy caregivers.
- Enter new Clients in Generations as needed.
- Provide assistance to team members as needed and respond urgently to last minute call outs.
- Coordinate communication with caregivers among team members.
- Update Caregiver availability and information and communicate appropriately to team. Work with caregiver to create optimum schedules.
- Call Caregivers on Alerts, investigate why late, document, and notify manager as needed.
- Act as liaison between clients, direct care workers and management.
- Manage and grow assigned Client Accounts and participate in Quality Improvement.
- Work with management to ensure compliance with all company policies and procedures.
- Problem solving and direct escalated issues to management.
- To organize schedules in coordination with the needs of clients and caregivers and perform diversified clerical duties.
- Maintain and update employee attendance records as needed.
- Participate in confirming and verifying Telephony daily, noting and escalate repeat offenders to manager.
- Participate in On-call rotation.
- Cover shifts with clients when needed.
- Double check schedule accuracy for payroll and billing by deadlines.
- Perform other related duties as assigned.
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