What are the responsibilities and job description for the Member Relations Specialist - Branch Services position at Guardians Credit Union?
Guardians Credit Union is a full-service financial institution headquartered in West Palm Beach, Florida with convenient full-service locations throughout Palm Beach County. We have been exceeding our members' expectations since 1953, providing a range of financial products and services to meet their needs.
This is a full-time on-site role as a Member Relations Specialist - Branch Services, located in West Palm Beach, FL. The Member Relations Specialist will be responsible for providing excellent customer service to our members, handling member inquiries and concerns, resolving issues, and promoting our financial products and services. They will also assist with processing transactions, opening and closing accounts, and ensuring a positive branch experience for our members.
- Strong Member Relations and Customer Service skills
- Excellent Interpersonal and Communication skills
- Analytical Skills and attention to detail
- Ability to work well in a team and independently
- Previous experience in a financial institution or customer service role
- Knowledge of banking products and services
- Proficiency in MS Office and banking software
- Bilingual skills (English/Spanish) preferred
