Job Description
Job Description
Guardian Heating and Cooling, Chicago IL.
We specialize in residential and commercial HVAC services in Chicago, IL and surrounding areas, providing customized solutions to everyday challenges. We are large enough to handle your needs, and small enough to care.
We are currently looking for a dedicated, energetic HVAC Sales Schedule Coordinator to join our growing team!
The Sales Lead Coordinator strategically creates schedules and coordinates which Salesperson go out to those leads. The primary goal of this role is to help maximize sales through strategic placement of all leads and following a strict follow-up procedure.
Benefits :
- Medical insurance
- Dental insurance
- Vision insurance
- SEPP for retirement
- Paid vacation
- Paid Holidays, Flex days, and more!
Job Title : HVAC Sales Schedule Coordinator
Pay Scale : $25.00 - $28.00 per hour, depending on experience
Work Hours : 7 : 30am to 4 : 30pm, Monday through Friday
What you will be doing :
Maintaining responsibility for dispatching all of the HVAC Division Salespersons in a manner that maximizes efficiency, ensures customer satisfaction and maximizing sales revenueScheduling and dispatching salespersons to customer's homes or businessesProviding exceptional customer service to customers at all timesWorking with individual salespersons' on existing leads to ensure proper communication with customers and other administrative team membersContinuously working on ways to streamline and create more efficient processes and proceduresResponsible for properly tracking all follow-ups, and customer communications within Field EdgeAll emails must be logged with a timestamp and communication date and sent through Field EdgeText messages with customers must be documented and may be requested for reviewActing as support and back up dispatcher for the HVAC DivisionMaintenance Program back-upWorking as a team player and contributing to the team accordinglyQualifications / Skills :
2 years customer service experiencePrevious experience in schedule coordinating and / or dispatchingProfessional telephone skillsAdvanced customer service skillsMicrosoft Office Suite experienceMust be efficient with strong attention to detail; ability to prioritize tasksMust have strong skills in organization and planning; demonstrated ability to work independently and exercise sound judgment and problem solvingAbility to cultivate and maintain strong relationships with clients and techniciansCRM data base experience - we use Filed EdgeHigh school Diploma or equivalent
Salary : $25 - $28
