What are the responsibilities and job description for the Customer Experience Training Lead, Consumer Advocacy Resources position at Guardian Life Insurance Company?
Position Summary
The CX Training Lead is responsible for championing the strategic development and execution of learning and organizational development initiatives that align with Guardian's priority of wowing the consumer.!
You are :
As a Consumer Advocacy Manager, you thrive on collaborating with others to understand, ideate, and design. You have outstanding facilitation, organizational, planning, and presentation skills to lead productive meetings and workshops. You are a change advocate and will be dedicated to ensuring our consumers always have a voice in every discussion, meeting, and decision.
You have :
- 4 years of experience in learning and development
- Education : Bachelor's degree in marketing, design, business administration, process improvement, experience design, human resources, organizational development or a related field preferred.
- Experience facilitating cross-functional process improvement projects.
- Skills :
Experience designing eLearning modules with Articulate Storyline 2, Captivate or other eLearning development software
You will :
Salary Range :
93,080.00 - $152,915.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com / careers / corporate / benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues : Please apply through the internal Jobs Hub in Workday.
Salary : $93,080 - $152,915
