Customer Experience Training Lead, Consumer Advocacy Resources

Position Summary

The CX Training Lead is responsible for championing the strategic development and execution of learning and organizational development initiatives that align with Guardian’s priority of wowing the consumer.!

You are :

As a Consumer Advocacy Manager, you thrive on collaborating with others to understand, ideate, and design. You have outstanding facilitation, organizational, planning, and presentation skills to lead productive meetings and workshops. You are a change advocate and will be dedicated to ensuring our consumers always have a voice in every discussion, meeting, and decision.

You have :

4 years of experience in learning and development

Education : Bachelor’s degree in marketing, design, business administration, process improvement, experience design, human resources, organizational development or a related field preferred.

Experience facilitating cross-functional process improvement projects.

Skills :

Experience designing eLearning modules with Articulate Storyline 2, Captivate or other eLearning development software

Track record of designing engaging and impactful development programs that improves individual, team, and company performance

Tracking and analyzing the performance of Consumer Advocacy tools and resources utilizing Excel, Google Analytics and Guardian Learning administration, as well as other related tools.

Outstanding facilitation, organizational, planning, and presentation skills to lead productive meetings, trainings, and workshops

Critical thinking skills, ability to define problems, establish facts and draw conclusions

Exceptional written and interpersonal skills

Strong technical aptitude with the ability to quickly learn and leverage new learning technologies, platforms, and digital tools

Strong people skills and a collaborative approach that aligns with Guardian’s core values

Strong storytelling skills and thought leadership with experience presenting to various audience types and driving results

You will :

Design and scale new and existing CX programs that strengthen company culture, accelerate individual development, drive team productivity, enhance leadership capabilities, and foster organizational learning.

Craft and launch highly engaging, consumer-centric learning experiences for all levels, from individual contributors to executive leadership.

Champion the strategic development and execution of learning and organizational development initiatives that align with Guardian’s success factor of leading with the consumer at the center.

Collaborate with teams across Guardian to identify, develop, and deliver solutions that drive consumer-centricity and empathy.

Establish and maintain strategic relationships with key stakeholders to understand business needs and deliver impactful learning solutions.

Continuously evaluate impact and experience for Guardian colleagues and monitor performance to identify trends and provide insights for improvement.

Guide and influence CX learning strategy through thought leadership and expertise in adult learning principles.

Champion inclusion and accessibility throughout learning design, implementation, and beyond.

Provide thought leadership for consumer advocacy and experience with the goal of accelerating the transition from being a business-centric organization to a consumer-centric organization

Develop strong business partner relationships - contribute by learning about the industry, Guardian’s business, market trends, driven environment

Salary Range :

93,080.00 - $152,915.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com / careers / corporate / benefits . Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .

Current Guardian Colleagues : Please apply through the internal Jobs Hub in Workday.

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .

Salary : $93,080 - $152,915