What are the responsibilities and job description for the IT Support Specialist position at Guardian Pharmacy?
Kernersville, North Carolina, United States of America
Extraordinary Care. Extraordinary Careers.
With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.
Southern Pharmacy Services, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Kernersville, North Carolina.
Why Southern Pharmacy Services? We’re reimagining medication management and transforming care.
Who We Are And What We’re About
Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.
We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.
Monitor, maintain and troubleshoot systems and vendors for computer network, internet access, pc’s and telecommunications. Excel in identification of problems from a business prospective and mapping and implementing pragmatic BI solutions.
Schedule Needed: Monday - Friday 9am-6pm
Attributes Required
Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”
Compensation & Financial
Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.
Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.
Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.
At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.
Join us to discover what your best work truly looks like.
Extraordinary Care. Extraordinary Careers.
With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.
Southern Pharmacy Services, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Kernersville, North Carolina.
Why Southern Pharmacy Services? We’re reimagining medication management and transforming care.
Who We Are And What We’re About
Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.
We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.
Monitor, maintain and troubleshoot systems and vendors for computer network, internet access, pc’s and telecommunications. Excel in identification of problems from a business prospective and mapping and implementing pragmatic BI solutions.
Schedule Needed: Monday - Friday 9am-6pm
Attributes Required
- Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
- Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
- Relational – ability to build relationships with business unit management and become “trusted advisor”
- Strategy and Planning – ability to think ahead, plan and manage time efficiently
- Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
- Team Oriented – ability to work effectively and collaboratively with all team members
- Assist with technology planning and implementation of new projects
- Analyze IT capital and costs to proactively manage budget for three-year cycle replacement program.
- Responsible for maintaining and upgrading hardware
- Set up all new computer stations and load all necessary software
- Troubleshoot all technology related problems (computers, telephone, printers), while limiting external vendor contracting
- Understand business problems and proactively offer technical solutions, using traditional and emerging concepts and technologies
- Order and maintain inventory of hardware and software (i.e., computers, monitors, printers, cables, telephones, etc.)
- Working with Guardian Pharmacy I.T., assist with analyzing new technologies and competitive analyses
- Works with business analysts and end users from cross functional teams to capture reporting requirements, and translating those to technical designs, architecture patterns for enterprise business intelligence implementation
- Performs extensive data analysis including data profiling and data quality analysis
- Ability and desire to work in a cross functional team environment, understand team goals and generate appropriate, innovative analytical insights to drive winning results and overall process improvement
- Serve as a subject matter expert on all department operating systems, in order to provide assistance and analysis to department
- Assist in the on-boarding of new facilities
- Maintains peer relationships across IT areas (infrastructure, operations, etc.) to support effective implementations
- Manage individual workload and work effectively on multiple assignments, activities, or projects in a fast pace changing environment.
- Other essential functions and duties may be assigned as needed
- High School Diploma or GED required; Bachelor's Degree (Math, Economics, Statistics, Engineering, Business, Computer Science, or similar) preferred
- Pharmacy Technician license/certification/registration (per state requirements), preferred (or willing to obtain)
- 3 years of related experience (advanced degree may substitute for experience)
- Advanced computer skills; pharmacy operations system experience preferred
- Ability to work independently and deliver to deadlines
- Ability to solve problems with minimal direction
- Great attention to detail and accuracy
- Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
- Quality minded; motivated to seek out errors and inquire when something appears inaccurate
- Requires up to 40% travel, by air and ground
- Ability to work flexible hours
Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”
Compensation & Financial
- Competitive pay
- 401(k) with company match
- Medical, Dental and Vision
- Health Savings Accounts and Flexible Spending Accounts
- Company-paid Basic Life and Accidental Death & Dismemberment
- Company-paid Long-Term Disability and optional Short-Term Disability
- Voluntary Employee and Dependent Life, Accident and Critical Illness
- Dependent Care Flexible Spending Accounts
- Employee Assistance Program (EAP)
- Guardian Angels (Employee assistance fund)
- Paid holidays and sick days
- Generous vacation benefits based on years of service
Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.
Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.
Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.
At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.
Join us to discover what your best work truly looks like.
