What are the responsibilities and job description for the IT Support Specialist position at Prism Medical Products, LLC?
At Prism Medical Products, we’re not just offering jobs—we are building careers!
As part of our dynamic team, you’ll be empowered to make a meaningful impact every day. Whether you’re on the frontlines of patient care, operations, or support services, you’ll play a vital role in delivering the innovative and patient-centered solutions that define Prism CARE Solutions.
We’re searching for motivated individuals to elevate our expertise, support our mission, and help deliver outstanding results. Join us to thrive in a fast-paced, collaborative environment that values growth, compliance, and delivering an exceptional client experience. If you're ready for a fulfilling, long-term career that makes a real difference, we’d love to hear from you!
Prism CARES for Our Employees!
We don’t just say it—we show it. Prism CARES represents our commitment to combining access, resources, and expertise to support our employees while they support our patients and providers.
C - Cultivating growth and balance: We empower personal and professional development through comprehensive health benefits, generous paid time off, and a commitment to work-life harmony.
A - Access to industry-leading benefits: From 401k matching and tuition assistance to company-paid holidays and employee engagement events, we offer the tools and perks you need to succeed.
R - Resources for success: With tailored coaching, professional development programs, and training opportunities, we’re committed to helping you achieve your goals.
E - Expertise and support: You’ll benefit from unmatched onboarding, advanced learning resources, and insights developed from real-world experience.
Join Our Business Systems/IT Team at Prism!
The IT Support Specialist is responsible for providing technical support across all tiers, troubleshooting hardware and software issues, and ensuring the efficient operation of IT systems. This role supports end-users, manages IT requests, and assists in maintaining network, security, and cloud-based applications. The IT Support Specialist will work closely with the Systems Administrator and IT leadership to ensure smooth technology operations and contribute to continuous improvements in IT support processes.
Essential Responsibilities And Duties
As part of our dynamic team, you’ll be empowered to make a meaningful impact every day. Whether you’re on the frontlines of patient care, operations, or support services, you’ll play a vital role in delivering the innovative and patient-centered solutions that define Prism CARE Solutions.
We’re searching for motivated individuals to elevate our expertise, support our mission, and help deliver outstanding results. Join us to thrive in a fast-paced, collaborative environment that values growth, compliance, and delivering an exceptional client experience. If you're ready for a fulfilling, long-term career that makes a real difference, we’d love to hear from you!
Prism CARES for Our Employees!
We don’t just say it—we show it. Prism CARES represents our commitment to combining access, resources, and expertise to support our employees while they support our patients and providers.
C - Cultivating growth and balance: We empower personal and professional development through comprehensive health benefits, generous paid time off, and a commitment to work-life harmony.
A - Access to industry-leading benefits: From 401k matching and tuition assistance to company-paid holidays and employee engagement events, we offer the tools and perks you need to succeed.
R - Resources for success: With tailored coaching, professional development programs, and training opportunities, we’re committed to helping you achieve your goals.
E - Expertise and support: You’ll benefit from unmatched onboarding, advanced learning resources, and insights developed from real-world experience.
Join Our Business Systems/IT Team at Prism!
The IT Support Specialist is responsible for providing technical support across all tiers, troubleshooting hardware and software issues, and ensuring the efficient operation of IT systems. This role supports end-users, manages IT requests, and assists in maintaining network, security, and cloud-based applications. The IT Support Specialist will work closely with the Systems Administrator and IT leadership to ensure smooth technology operations and contribute to continuous improvements in IT support processes.
Essential Responsibilities And Duties
- Technical Support & Troubleshooting
- Provide support across all tiers of IT issues, including hardware, software, and network troubleshooting.
- Respond to and resolve IT support requests via phone, email, and ticketing systems.
- Set up, configure, and maintain workstations, laptops, printers, and mobile devices.
- Troubleshoot connectivity issues with Wi-Fi, VPN, and network infrastructure.
- System & Software Support
- Assist in managing user accounts, permissions, and access rights in Active Directory and Microsoft 365.
- Install, configure, and support business applications and productivity tools.
- Assist in software updates, patches, and security configurations.
- Support cloud-based services, including Microsoft Azure and Office 365.
- Network & Security Support
- Assist in monitoring and maintaining network devices, including routers, switches, and firewalls.
- Support IT security measures, including endpoint protection, phishing prevention, and access control enforcement.
- Escalate security threats and vulnerabilities to the Systems Administrator or IT leadership as needed.
- IT Asset Management & Documentation
- Maintain inventory of IT equipment, ensuring accurate asset tracking.
- Assist in deploying and decommissioning IT hardware as needed.
- Document IT procedures, common troubleshooting steps, and user guides.
- User Training & Communication
- Assist in training end-users on IT policies, best practices, and security awareness.
- Provide guidance on software usage, file management, and collaboration tools.
- Communicate IT updates, system maintenance, and outage notifications to employees.
- Project & Continuous Improvement Support
- Assist in IT infrastructure projects, including system upgrades and deployments.
- Identify recurring technical issues and suggest improvements to IT processes.
- Work with the Systems Administrator to implement automation and efficiency enhancements.
- Additional Responsibilities
- Perform any other duties as assigned by the Systems Administrator or IT leadership.
- Maintain a proactive and solutions-oriented mindset, continuously improving IT support services.
- Adhere to company policies and report any compliance concerns immediately.
