What are the responsibilities and job description for the IT Support Specialist position at Piedmont Triad Regional Council?
Description
Description :
This is to fill the need for support as described below. Position will be PT FICA only.
PTRC seeks a qualified professional to perform Level 1 Helpdesk support on a part-time basis.
IT Technician
We are seeking a knowledgeable and customer-focused IT Support Specialist with strong troubleshooting and interpersonal skills. This role involves providing remote and on-site technical support, maintaining system documentation, and assisting with administrative IT tasks.
Position Requirements
Key Responsibilities :
- Remote Support : Proficiently use remote access software such as Windows Quick Assist, Splashtop, and NinjaOne to diagnose and resolve technical issues.
- Customer Service : Provide exceptional customer support by actively listening to end users, identifying problems, and researching solutions.
- Documentation : Accurately document issues and resolutions using NinjaOne and Microsoft OneNote. Escalate unresolved issues to the Technology Solutions Administrator as needed.
- On-Premises Work Required : This job requires you to maintain a presence in the office during working hours. Hours can also be used for pre-planned IT projects, which may occasionally occur on weekends and will be scheduled well in advance.
- Technical Support : Assist the Technology Solutions Administrator with Layer 1 low-voltage wiring and server maintenance during scheduled visits. Applicant must be able to trouble shoot common issues with the PTRC conference rooms.
- System Administration :
- Utilize NinjaOne and the Microsoft 365 Suite to perform administrative tasks (e.g., adding / removing users, managing permissions, and creating shared resources).
- Perform basic network administration tasks, such as managing Active Directory users and editing permissions.
- Ongoing Training : Stay updated with industry knowledge through provided online courses on ITPro.tv.
Special Requirements :
Work Conditions :
This part-time role offers a flexible schedule with tasks planned several days or weeks in advance to fit individual availability.
If you're passionate about IT support and ready to grow your skills in a collaborative environment, we encourage you to apply!
About the Organization
At the Piedmont Triad Regional Council (PTRC), we work to implement creative regional solutions to improve the lives of the community. When you visit our vibrant office conveniently located in Kernersville, the center of the Triad, you find our passionate staff members working diligently to fulfill our mission. Our office is on the southside of the Interstate 40 at the NC Highway 66 interchange. It is a 20-minute drive to downtown Greensboro, Winston Salem, or High Point. Our location is equipped with an electric charging station.
Our organization has seven core departments; Area Agency on Aging, Criminal Justice, Economic Development, Community Development Services, Management Services, Regional Planning, and Workforce Development. Our staff in each department specializes in serving its niche of the Triad community.
PTRC employees are constantly looking for ways to innovate and expand our programs. We look for ways to enrich our lives in and outside of the workplace. If you are passionate about serving the public and desire to grow and expand your skillset, the PTRC could be an excellent fit for you!
The PTRC hires and retains staff that is at the top of their field. See why our employees love working at the PTRC.
