What are the responsibilities and job description for the Security Operations Command Center Supervisor position at GuardTexas?
Overview
Join the guard company that specializes in Texas!
Our name says it all - GuardTexas. We have been committed to serving the great state of Texas since 1976, providing security officers to clients across industries including commercial real estate, construction, retail, and residential communities. Our private ownership and deep Texas roots give us the flexibility to plan and provide growth not found in smaller or international companies. We are a certified security guard trainer and train our hires free of charge to help you obtain your license.
Job Skills / Requirements
The Corporate Command Center is a 24/7 support unit responsible for overseeing critical security operations using the merger of technology solutions, intelligence gathering, customer service, and physical security oversight. The Corporate Command Center Supervisor is expected to use critical thinking skills, expert time management skills, conflict resolution skills, team-oriented management skills, and superior customer service.
Job Duties:
1. Responsible for the day-to-day operations of the 24/7 command center.
2. Manage 7-10 Command Center Operators providing "Overwatch" support of 250-300 job sites daily.
3. Deliver superior customer service to all internal and external customers.
4. Develop and deliver continuous training, drills, and scenario-based evaluations for the CCC Operators.
5. Ensure scheduled posts are covered. Verify officers are on duty and notify a supervisor or manager for open posts, open positions, and call offs, amending schedules to accurate shift times and personnel.
6. Monitor and support officers responding to priority-level issues.
7. Review and complete incident reports as required.
8. Audit and verify company assets are at their assigned locations.
9. Monitor weather and significant event alerts that may have an impact on our officers and the client’s facilities.
10. Act as systems administrator for multiple company programs as assigned.
11. Remain "On Call" for emergency issues and coverage issues.
Job Requirements:
Job Duties:
1. Responsible for the day-to-day operations of the 24/7 command center.
2. Manage 7-10 Command Center Operators providing "Overwatch" support of 250-300 job sites daily.
3. Deliver superior customer service to all internal and external customers.
4. Develop and deliver continuous training, drills, and scenario-based evaluations for the CCC Operators.
5. Ensure scheduled posts are covered. Verify officers are on duty and notify a supervisor or manager for open posts, open positions, and call offs, amending schedules to accurate shift times and personnel.
6. Monitor and support officers responding to priority-level issues.
7. Review and complete incident reports as required.
8. Audit and verify company assets are at their assigned locations.
9. Monitor weather and significant event alerts that may have an impact on our officers and the client’s facilities.
10. Act as systems administrator for multiple company programs as assigned.
11. Remain "On Call" for emergency issues and coverage issues.
Job Requirements:
- Strong customer service skills and ability to handle potentially stressful situations
- Ability to maintain confidentiality and exercise extreme discretion
- Effective communication skills, both oral and written
- Strong organizational skills and ability to meet deadlines
- Ability to work independently to make decisions and solve problems
- Ability to multi-task and prioritize
- Ability to sit for long periods of time and to occasionally move about inside the office
- Ability to constantly operate a computer and corresponding software programs with basic computer technology skills, and the ability to learn new programs
- Hearing the ability to answer phones and respond appropriately and quickly to emergency situations
- Visual acuity to read documents and computer monitors
We offer a range of competitive benefits, including overtime for worked holidays and access to credit union membership for you and your family. Insurance is available on the first day of the month after 60 days of full-time employment. After one year, you qualify for paid vacation, reimbursement of uniform deposits, and Company payment of PSB fees to maintain a current registration.
Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Holidays
Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Holidays
Screening Requirements: Motor Vehicle, Criminal Background Check
Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Holidays
