Field Service Engineer

Job Description

The Field Service Engineer position is a factory trained position that is tasked with the preventative maintenance, troubleshooting, calibration, and repair of electro-mechanical CT, MRI, and Angiographic contrast delivery devices and urological x-ray systems in a demanding hospital setting.

YOUR ROLE

• Responsibly maintain and coordinate test equipment within proper calibration intervals.
• Timely and accurately perform administrative tasks as necessary to meet business/regulatory requirements and provide service documentation for the customer.
• Maintain timely communications via email and voicemail in addition to regular communication with customers, sales and support personnel as well as service management.
• Work closely with the Sales department for successful implementation of LF, (Guerbet), products. This will include close coordination of all installations and product launches.
• Working independently, manage or follow provided schedule to complete service activities necessary to meet the demands of customers and business.
• Execute electronic Service Requests to provide complete service documentation to the customer.
• Perform activities with a “Customer Centric” attitude, meeting / exceeding expectations of both internal and external customers.
• Daily reporting of all service activities and submission of Field Service Reports.
• After hours technical phone support on a rotating schedule.
• Travel, as required, to meet obligations relative to business and customer requests for service
• Must be able to implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters.
  
  

YOUR BACKGROUND

• Two (2) year Associates Degree in electronics, certificate from accredited electronics school or equivalent combination or education and experience in related field. BSEET, CBET, or CRES a plus.
• Minimum four years X-Ray service experience.
• Minimum four years field service experience.
• Valid State-issued Driver’s License.
• Technical field service experience requiring strong technical & excellent communications skills.
• Demonstrated PC competency required in Windows with working knowledge of MS Office.
• This assignment is carried out at the customer location. Requires bending, lifting and kneeling.
• Successful candidate will be able to communicate at multiple levels within the customer’s organization.
• May require extensive travel and overtime with frequent overnight travel (including some weekends and holidays).
• Some travel may be on short notice.
• Travel may require driving, flying, or a combination of both.