Boat Captain Lead - Lake Roosevelt

Compensation Amount:

22.00 USD Hourly

Job Summary:

The Captain directs the ferry's activities and operates the vessel safely and efficiently. This position serves as the primary contact onboard the vessel with the USCG concerning compliance with laws and regulations. The Captain administers training and drills aboard the vessel, and this position ensures a high level of customer service is provided

Job Description:

ESSENTIAL FUNCTIONS

• Safe operation, cleaning, and general upkeep of a passenger vessel.
• Safe vessel tie-up to docks, piers, ships, and moorings.
• Positive communication with the client and crew.
• Passenger embarkation/debarkation safety and operation;
• Repair and modification of related equipment such as pumps, lines, and hoses
• Grease, lube, and maintenance of the marine systems.
• Maintain accurate logs and records.
• Professionally interacts with customers and management.
Assist in recruiting, supervising, training, scheduling, reviewing, and directing the boat captains.
• Assist in payroll procedures in submitting time and controlling labor costs.
Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards.
Dock hand work as well as supporting non-motorized waterfront operations.
• Maintain GSI Hospitality Standards

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Current and valid USCG License and valid TWIC card required.
• Must be able to work in all types of weather conditions.
• Previous dock/marina experience preferred.
• Ability to work remotely with little direct supervision;
• Ability to lift, carry, and move heavy objects and/or equipment;
• Ability to take and adhere to instructions;
• Ability to establish and maintain harmonious working relationships with others;
• Small boat handling skills, passenger vessel experience a plus.

PHYSICAL AND MENTAL REQUIREMENTS

• Ability to stand and walk on nearly a constant basis
• Able to bend, rotate and reach frequently
• Carry, push/pull and/or lift materials weighing upwards of 75 lbs.
• Ascending/descending stairs or ladders safely
• Manipulate/handle/grip materials required to perform job
Maneuver through/in/around small and/or confined areas within the vessel
• Must be able to maintain both static and dynamic standing balance to complete various duties associated with job
Must be capable of performing emergency duties as listed in the vessel
• 's station bill
• Vision must be correctible to 20/40 with full color vision and no night blindness.

EQUIPMENT USED

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
• Marina, boat, and dock maintenance equipment .

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.