What are the responsibilities and job description for the Lead Receptionist Position position at Guest Services, Inc.?
About the Role
This position plays a critical role in providing exceptional guest experiences at our facility. The Lead Front Desk Agent will be responsible for supervising front desk clerks and ensuring that all aspects of front desk operations run smoothly.
Main Responsibilities
- Supervise and assist front desk clerks as needed.
- Manage front desk operations, including check-in and check-out procedures, reservation management, and switchboard duties.
- Provide exceptional customer service and resolve any guest complaints or concerns.
- Maintain accurate records and perform administrative tasks as required.
To succeed in this role, you will need to have excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.
