What are the responsibilities and job description for the Client Service Account Manager position at Guidepoint?
OVERVIEW :
The Client Service team is the backbone of Guidepoint's success. The team is responsible for efficiently delivering Guidepoint's services to our clients around the world. We work to understand each client's unique business questions and help them gain critical insights to stay informed and make better business decisions. Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today's economy.
Are you looking to advance your career and hone your project, people, and relationship management skills? Would you thrive in a fast-paced, team-focused environment where everyone works hard, plays hard, and is rewarded for their individual contributions?
If so, this Account Manager, Client Service position at Guidepoint may have your name on it.
WHAT YOU'LL DO :
- Help clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing deals
- Manage client requests including : project scope changes, expert scheduling and rescheduling, follow up queries for experts, as well as facilitating new project requests
- Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients
- Develop effective screening criteria, understand each client's compliance requirements, and master Guidepoint's proprietary CRM system
- Work closely with the Sales and Relationship Management teams to optimize client use of Guidepoint's services
- Communicate with teammates in other offices to ensure seamless transitions between time zones on critical client requests
- Be knowledgeable of and follow any client-specific compliance procedure
WHAT YOU HAVE :
What We Offer : The annual salary for this position is $60,000. Additionally, this position is eligible for annual commission based on performance.
You will also be eligible for the following benefits :
ABOUT GUIDEPOINT :
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.5 million experts, and Guidepoint's 1,300 employees worldwide we inform leading organizations' research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. For more information, visit www.guidepoint.com
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Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location. Additionally, this position is eligible for an annual discretionary bonus based on performance.
Compensation
60,000-$60,000 USD
Salary : $60,000
