What are the responsibilities and job description for the Product Manager-Origination & Customer Experience position at Guild?
Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner / buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The Origination and Customer Experience Product Manager plays an important role in the organization by performing a number of activities related to the company’s Retail Sales Division. The role is primarily responsible, under limited supervision, for ensuring the company’s point-of-sale technology drives sales productivity and a high customer experience ratings from customers, sales teams and agents by managing the roadmap, backlog, user stories and bug reports for all future development.
Essential Functions
- Identify and prioritize sales origination, agent and customer experience business requirements across all products, including problem definition and requirements gathering.
- Regularly engage with stakeholders to validate and refine and approve requirements for user stories and acceptance criteria
- Develop and enhance POS & Fintech technology vendor relationships
- Provide input to the annual product lifecycles from budget request, through roadmap, backlog grooming and launch.
- In partnership with the Product Owner, manage the day-to-day product priority for all sprint planning, work assignment, prioritization and delivery by the Sales Product team
- Monitor new technology trends and identify areas of innovation relative to distinct competencies and market / business needs
- Collect feedback from Sales Systems Support team to inform defect prioritization and product priorities.
- Be the voice of the market, and champion business, product and marketing needs within the organization.
- Establish and build a robust sales best practices using actionable insights and customer workflows to increase lead conversion and sales productivity.
- Track the user adoption of the system, develop strategies to increase adoption and report to senior management of progress.
- Provide release support in the form acceptance testing, knowledge sharing, release notes and other communications.
- Collaborate with the communication and training teams to develop a training plan for all major releases.
- Partner with senior management, coaching and training team members to share best practices and collaborate on emerging trends and business opportunities.
- Perform other duties as assigned.
Qualifications
Requirements
Travel : 0 - 2%
Physical : Work is primarily sedentary; mobility in an office setting.
Manual Dexterity : Frequent use of computer keyboard and mouse.
Audio / Visual : Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud / viewed on a screen, as well as print and other media.
Environmental : Office environment – no substantial exposure to adverse environmental conditions.
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
Targeted Salary : $107,000 - $146,000 annually
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.
REQ# : PRODU016829
Salary : $107,000 - $146,000
