Cafe manager

open since the spring of 2017, we are committed to applying our experience in the hospitality and speciality coffee industries in a kind, welcoming, and inclusive environment. We’re seeking candidates who are excited about being involved in a growing endeavor and being a part of not only a special place for our neighbors and guests to enjoy excellent coffee and service experience, but a community in which to grow and thrive as people and influence positive changes in the industry. It is a friendly and supportive work environment guided by the values of community, transparency, and sustainability.

General expectations

• practice mutual respect for co-workers, customers, and the community

• Practice self-awareness, honesty & integrity

• Maintain open communication with co-workers and co-owners

• Responsibly and safely approach resolving conflict using our ‘community of care’ guidelines

• recognize and celebrate personal and team successes and milestones

• Monitor and maintain cleanliness, sanitation, and organization of all service and dining areas

• Follow health, safety, and sanitation guidelines for all products and equipment

• Attend quarterly staff meetings/trainings (scheduled in advance)

• follow COVID-19 pandemic health and safety guidelines*

  • check out our health & safety guidelines. please note that we are asking staff to be fully vaccinated from COVID-19. We will not exclude non-vaccinated candidates from the hiring process.

Qualifications

• Knowledge, background, and experience working in coffee preparation, bar management and hospitality environments. At least 1 year prior experience in a leadership position in a cafe/coffee shop environment.

• Passionate about customer service and providing superior levels of hospitality

• Able to follow instructions and recipes

• Able to multi-task

• Strong organization and attention to detail

• Strong communication skills and understanding of adult learning styles

• Excellent problem solving skills with ability to provide and receive feedback

• Ability to lead with compassion, empathy, and positive attitude

• Basic knowledge of math and computation skills

• Basic understanding of Microsoft Office and Google Suite

• Able to maintain a clean and organized work environment

• Able to obtain Oregon Food Handler’s permit

• Able to obtain OLCC Service Permit (may apply upon hire and pass class within 45 days)

• Must be 21 and older (due to OLCC rules)

Responsibilities

Barista

• Demonstrate leadership in barista and bartender tasks during scheduled shifts, such as preparing drinks, providing an outstanding customer experience, operating point of sale, stocking products, and cleaning bar

• Maintain extensive coffee knowledge as it pertains to brewing, coffee menu, and Junior’s Roasted Coffee buying practices

• Know origins and stories of coffees available, and communicate knowledge to guests

• Learn and understand food menu

• Maintain wine and beer knowledge

• Execute Hospitality Guidelines

• Ensure proper food-handling procedures, sanitation, and cleanliness in food service areas

• Ensure organization and cleanliness of the bar and dining areas

• Dishwashing

Manager

• Supervise, lead and support FOH staff and BOH staff (in partnership with the Kitchens Manager).

  • Act as the contact for staff for day-to-day cafe operations.

  • Direct, motivate and recognize cafe team members.

  • Ensure weekly chores are being completed, assign new chore list each week

• Provide weekly updates on staff performance and cafe operations to GM

• Oversee ordering and vendor relationships:

  • Weekly inventory checks of front of house supplies (coffee/tea, dairy/non-dairy, paper, linen, misc)

  • Communicate with vendor representatives as needs and issues arise

  • Compare invoices with received product

  • Ensure that needs are met between orders should something run out (arrange pick-ups, delivery, will-call, etc.)

  • Organization of inventory in storage closet, under stairs, and behind the bar

  • End of month inventory front of house (N/A beverages amd merchandise)

Work Conditions

• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation

• Stand and walk for extended periods of time

• Bend and stoop to grasp objects

• Bend and twist neck and waist

• Reach above and below shoulders and squatting

• Bend and lift heavy loads, not to exceed 50 pounds.

• Work within frequent and varied distractions in a noisy cafe environment

• Repetitive screen use (computer/phone)

• Follow health and safety guidelines activated during the pandemic

Hours/Days

Full Time: 5 days/week (37.5 hours)

There will be administrative time available during daily shifts.

Compensation & Benefits

This is an exempt (hourly) position. This is a management position that does not oversee staff scheduling which will allow it to stay in the tip pool under company policy. Starting wage is $16.50/hr. Credit card tips are pooled with payroll and currently average a minimum of $8/hr. If card tips go under $8/hr, the company makes up the difference. Cash tips are pooled by shift and average $0.50-$1/hr. Sick leave/PTO will be paid at $24.50/hr. A wage review takes place during the annual performance review with a 3-3.5% wage increase.

Benefits include:

• 40 hours annually for paid sick and vacation leave

• Health/Dental Insurance (60% employer contribution) for employees working 30 or more hours/wk. Eligible within 30 days of hire.

• Retirement savings plan with a 1% company match (increasing to 3% in 2023)

• Complimentary coffee and tea during shifts, and staff discount on food menu

• Complimentary bag of coffee every week