POSITION DESCRIPTION

FUNCTION: The primary objective of the Business Analyst I role is to assist the business in implementing non-technological and technological solutions in a cost-effective and efficient manner by determining the requirements of a project or program, and communicating them clearly to senior leaders, stakeholders, facilitators and partners.  Utilizing various techniques and practices and following a natural progression from the general to the specific they take high level business problems and objectives and decompose them into requirements that represent functions and attributes of a system or solution.  In addition, the Business Analyst I is responsible for the progression of rolling up symptoms and side effects of business problems into higher-level root causes and problem statements while managing the resolution/project from inception to closure.  

GENERAL DESCRIPTION OF DUTIES:

• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into detail, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements, Business Requirements Documents, Testing Scenarios and Test Plan creation, Business flows and Use Cases).
• Collaborates with business lines to identify, define, and measure key performance indicators (KPIs) that align with strategic objectives and drive continuous improvement.
• Assists in vendor management by supporting score carding, monitoring performance, and holding vendors accountable to meet contractual obligations and organizational standards.
• Successfully engage in multiple initiatives simultaneously
• Drive and challenge business units on their assumptions of how they will successfully execute their plans.
• Strong analytical and product skills required, including a thorough understanding of how to interpret customer business needs and translating them into system and operational requirements.
• Must demonstrate the ability to work independently and as a collaborative team. 
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Serves as the liaison between the customer community (internal and external customers), Operations, technology teams and support teams through which requirements flow.
• Develop requirements specifications according to standard templates, using natural language.
• Collaborate with technical resources and subject matter experts to establish the technical/operational vision and analyze tradeoffs between usability and performance needs.
• Assist in the role of the Project Manager for Bank initiated performing functions to include:   
  1. Successfully delivering the objectives and benefits the Project sponsor expects of the project.
  2. Progress – deliverables are being completed within the baselined time scales.
  3. Quality – deliverables are being completed to defined expectations.
  4. Performance – the team is performing and meeting all tasks assigned.  Positive team management.
  5. Regulatory – all required statutory and regulatory conditions are being met.
  6. Risk – proactively manage foreseen project risk, mitigating as necessary.
  7. Change – managing changes to the project without unduly affecting the stated objectives and benefits.
  8. Additional duties include: Collaborate weekly with the Project Manager on a progress report, reviewing any and all risks for the project. Facilitate communication meetings with the project team, maintain issues lists and project plan updates, etc.
• Maintains a sound understanding of the Bank’s internal policies and banking regulations.    Follows all internal and external policies, procedures, regulations and service level agreements.
• Provides backup to Core and additional Bank wide Systems. 
• Perform other duties as assigned. 

SPECIFIC JOB FUNCTIONS

Abrigo 

• Analyze and optimize workflows to ensure efficient use of Abrigo software 
• Conduct periodic reviews of system features and provide recommendations for improvements 
• Monitor system updates and communicate changes to affected business units 
• Provide user support to ensure accurate and effective system usage 

CRA & Fair Lending Wiz 

• Configure and maintain system settings to align with regulatory requirements and organizational goals. 
• Generate reports and dashboards to provide insights into performance and compliance metrics. 

OpenClose 

• Serve as a liaison between residential lending to streamline loan origination workflows. 
• Document and analyze user requirements for system enhancements or process improvements. 
• Test and validate new configurations, integrations, and updates to ensure accuracy and functionality. 
• Provide end-user training and resolve technical or process-related issues. 

Jira 

• Collaborate with business units to collect and document requirements for system and process changes. 

DIGITAL LITERACY: 

The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills.

• Information, data, and content
• Teaching Learning and self-development
• Communication, collaboration, and participation
• Digital identity, safety, and security
• Technical proficiency with all bank products
• Awareness and interest in new technology
• Creation, innovation, and research

FUNCTION SUPERVISED: None

LIST OF POSITIONS SUPERVISED:  None

EDUCATION REQUIRED: A college degree (BS or BA in a relevant field).

MANAGERIAL RESPONSIBILITY: Has no supervisory/managerial responsibilities.

EXPERIENCE REQUIRED: Three to five years of relevant experience, Knowledge of lending process or regulations, such as CRA, HMDA, Flood Insurance, is beneficial. 

Strong analytical and product/project management skills required, including a thorough understanding of how to interpret customer business needs, translating them into system and operational requirements. 

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts. Must be proficient in Microsoft Word, Excel and PowerPoint. Must demonstrate a willingness to learn in an evolving department.

*Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

GSB is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.

Applicants requiring reasonable accommodation in the application process should notify Human Resources. 

GSB participates in E-Verify.

EOE/AA/M/F/D/V