What are the responsibilities and job description for the Business Systems Analyst position at PFP - The Family Security Plan?
Join Our Team as a Skilled Business Systems Analyst!
About us:
At The Family Security Plan®, we prioritize employee growth, value diverse opinions, recognize exemplary work, and foster a fun, inclusive culture. With over 50 years of experience, our mission is to educate underserved communities on financial wellness and affordable insurance protection. We are dedicated to making a difference in people’s lives while offering a supportive environment that encourages career growth and advancement.
Job Overview:
The Business Systems Analyst is responsible for monitoring, maintaining, and analyzing the company's production and core data systems. This role gathers and validates business and technical requirements, supports departmental and company initiatives, and ensures data integrity. The analyst collaborates across teams to deliver effective solutions, manage timelines, and uphold quality standards.
Responsibilities:
- Oversee daily data feed operations for CRM systems, ensuring accuracy and addressing data issues.
- Monitor and maintain database integrity, including backups, data validation, and API status. Deploy CRM updates and refresh databases for development, testing, and training
- Analyze and resolve data issues reported by end users.
- Perform ad-hoc queries and analysis to meet specific project needs.
- Support import/export processes and address performance, scalability, and reliability challenges.
- Assist in end-to-end project execution, from conception to production rollout.
- Create and maintain project documentation, including technical diagrams and release notes. Participate in post-release monitoring and bug resolution.
- Develop and execute testing plans for CRM and database projects.
- Document and communicate bugs, coordinating fixes with the development team. Facilitate user acceptance testing and secure approvals,
- Partner with IT and other departments to deliver cross-functional solutions.
- Support IT help desk operations as needed.
Qualifications:
- Bachelor’s Degree in Information Technology or similar or related major
- Strong RDBMS knowledge MS SQL, MySQL, Oracle (MS-SQL preferred).
- Experience with CRM and/or ERP data systems a plus.
- Data Import/Export experience in developing and maintaining processes (SSIS a plus).
- Business and Data Analysis experience
- Strong attention to detail.
- Effective and professional verbal and written communication skills including UML technical writing.
- Ability to work independently or as part of a larger team and be a self-starter.
- 2 years’ relevant work experience (4 years with Associate Degree) in supporting database driven applications (either SQL, MySQL or Oracle).
