Director of Digital Innovation & Operations

Position Summary:

The Director of Digital Innovation & Operations will lead and drive the digital transformation strategy for the bank, focusing on the development and integration of advanced technologies to improve client experience, operational efficiency, and revenue growth. Additionally, the incumbent will drive strategic initiatives aimed at transforming and optimizing the operational processes of the bank. This role is a senior leadership position that collaborates with all business lines to ensure digital offerings match or exceed branch-based / physical offerings. Further, the incumbent will identify digital trends and innovations that align with the bank’s overall business goals and strategic plan. This individual will oversee the end-to-end process of designing, developing, and launching digital products and services that position the bank as a leader in digital banking. This individual may be tasked with developing new business lines and products for the bank.

Oversight Includes: 

Oversee day-to-day execution of tasks in the following key areas:

1. Deposit Operations: Ensure seamless execution of operational banking functions related to deposits, reconciliations, and reporting.
2. Loan Servicing: Supervise loan account maintenance, modifications, and deferments for commercial and residential loans.
3. Debit Cards (Consumer & Business): Lead initiatives for ATM balancing, card issuance, card stock audits, and fraud prevention in ATM and debit card operations.
4. Future Responsibilities pending strategic approval:
   • Digitalization of Consumer Lending
   • Marine Lending
   • Payments

Major Responsibilities: 

Operational Innovation & Process Optimization

•     Oversee the evaluation and implementation of new technologies and digital solutions, such as automation tools, AI, and data analytics, to streamline operations and enhance client experiences.

•     Analyze current operational processes across all departments, identify inefficiencies, and implement process improvements to enhance productivity, reduce costs, and improve service delivery.

•     Lead or support new technology implementations to improve operational efficiency.

•     Utilize data and analytics to make informed decisions regarding operational efficiency, performance metrics, and opportunities for innovation.

•     Provide regular reports to senior leadership on the progress and outcomes of innovative initiatives.

Operational Risk Management & Compliance

•     Oversee risk management processes to ensure operational risks are identified, monitored, and mitigated.

•     Ensure adherence to all banking regulations, including compliance with BSA, AML, OFAC, and other loan servicing-specific regulations.

Revenue Growth & Profitability

• Explore new product lines that increase revenue and improve bank profitability.
• Assess market trends and client needs to identify opportunities for innovative financial products and services.
• Develop business cases for new digital and operational products, ensuring alignment with the bank’s strategic goals.
• Partner with product, marketing, and technology teams to design and implement new offerings.
• Monitor the financial impact of new initiatives and adjust strategies to maximize profitability.

Leadership & Strategy

• Lead the development and execution of the operational innovation strategy for the bank.
• Collaborate with senior leadership to align innovative efforts with the bank’s broader business objectives and long-term vision.
• Work closely with departments including IT, retail, lending, risk management, and compliance to drive innovative initiatives across the bank.
• Act as a key stakeholder in process improvement initiatives, leveraging data and business intelligence to drive innovation.

FUNCTIONS SUPERVISED: Deposit Operations, Loan Servicing, Debit Cards (consumer and business) 

POSITIONS SUPERVISED: Deposit Operations Supervisor, Loan Servicing Operations Manager

EXPERIENCE: Ten years in banking operations and digital transformation.  Senior management role in overseeing Deposit Operations, Loan Servicing, Payments, ATM Management, Debit Card programs, and Legal Processing preferred.

QUALIFICATIONS/DESIRED COMPETENCIES:

• Strong understanding of community banking operations, regulatory requirements, and compliance standards, particularly in the areas of digital banking, payments, servicing, and debit card management.
• Proficiency in banking systems, digital transformation strategies, and operational software; experience in process automation and digital banking a plus.
• Digital Innovation: Expertise in emerging financial technologies, automation, and process optimization.
• Regulatory Knowledge: Strong knowledge of banking regulations, compliance, and audit best practices.
• Operational Excellence: Deep understanding of banking operations, workflows, and best practices for process improvement.
• Leadership: Ability to lead cross-functional teams, influence change, and develop talent.
• Problem Solving and Critical Thinking: Ability to assess complex issues, develop solutions, and implement improvements.
• Communication: Strong verbal and written communication skills to engage stakeholders, present findings, and drive executive reporting.

DIGITAL LITERACY: The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills.

• Information, data, and content
• Teaching learning and self-development
• Communication, collaboration, and participation
• Digital identity, safety, and security
• Technical proficiency with all bank products
• Awareness and interest in new technology
• Creation, innovation, and research

EDUCATION: A Bachelor’s Degree in Business, Finance, or a related field; MBA or equivalent preferred. 

*Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

GSB is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.

Applicants requiring reasonable accommodation in the application process should notify Human Resources. 

GSB participates in E-Verify.

EOE/AA/M/F/D/V