What are the responsibilities and job description for the Part Time Official Adjudicator position at Guinness World Records?
Part-time Official Adjudicators are fully trained adjudicators who can represent the Guinness World Records (GWR) brand in all circumstances and can adjudicate all types of records.
The PTOA is not a permanent member of staff and works only in the capacity of Official Adjudicator when required for events, adjudications, TV appearances, and other record initiatives organized by the GWR PR department and Records Management Team.
JOB PURPOSE:
The main purpose of the role is:
- To adjudicate live Official Record Attempts, primarily in the United States and Canada, as instructed by GWR, determine if the record was successful or not, and do Official Certificate presentations to record holders when successful
- To report on the outcome of these attempts, providing the necessary evidence, documentation, pictures, and contacts
- To be an ambassador of the GWR brand and represent GWR at events, media interviews, conferences, and similar occasions.
PRINCIPAL ACCOUNTABILITIES:
- Attend Official Record Attempts or GWR events, acting as an Adjudicator and GWR brand ambassador
- Represent GWR in front of the media and undertake media interviews where necessary
- Participate in meetings, calls, and all other correspondence with the customer to the adjudications
- Respond to all additional internal and external inquiries in a timely manner
- Be fully prepared for each adjudication, including having a comprehensive understanding of the record(s) being adjudicated, the current record to beat, the record guidelines and other similar records
- Comply with all GWR requirements and policies outlined by the Records Management Team for each adjudication, including the company policies on bribery and crisis management
- Approve all adjudicated records, enter them into the RMS database system, and include all detailed attempt-related information
- Keep GWR informed at all times of each adjudication result and any issues or situations arising at the record location
- Send an email with the record result to GWR and provide the Digital Team with assets from the record attempt, as well as stories and quotes, whenever possible
KNOWLEDGE AND EXPERIENCE:
- Bachelor’s degree required
- Fluency in English
DESCRIBE SPECIFIC SKILLS AND EXPERIENCE:
- Strong passion for the Guinness World Records brand
- Organized, meticulous, and able to articulately communicate detailed information to clients
- Ability to think quickly and make decisions autonomously
- Unwavering integrity and trustworthiness, especially when challenging situations
- Able to make tough decisions and deliver unfortunate news in a firm yet empathetic way
- Background in presenting, acting, journalism or sports refereeing
- Readily available to work part-time, often during the weekends
- Outspoken and comfortable speaking and dealing with the media and doing potential TV appearances
- Flexible and willing to accept frequent changes and unexpected circumstances
- Experienced in customer service with the general public as well as business to business
- Presence and credibility as a presenter and brand ambassador
- Cross-cultural sensitivity and empathy; an ability to work with customers from a variety of backgrounds and geographies