What are the responsibilities and job description for the Customer Experience Representative position at Guitar Center?
Guitar Center is a dynamic and innovative company that is passionate about music and dedicated to providing exceptional customer experiences. We're seeking a highly skilled Guitar Repair Technician to join our team and help us deliver outstanding service to our customers.
In this role, you will be responsible for providing high-quality maintenance and repair services for customer-owned instruments, ensuring they are in top working condition and ready to perform at their best. You will also be expected to interact with customers to understand their needs and provide expert advice and guidance on our products.
You will work closely with our sales team to identify opportunities to drive sales growth and improve customer loyalty, and contribute to the development of sales strategies and tactics to achieve business objectives.
Responsibilities:
- Provide high-quality maintenance and repair services for customer-owned instruments
- Interact with customers to understand their needs and provide expert advice and guidance on our products
- Stay up-to-date on new developments and trends in the music industry
Requirements:
- Skilled understanding of repairing guitars
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and prioritize tasks effectively
