What are the responsibilities and job description for the GC Retail Repair Tech Store 494 position at Guitar Center?
POSITION OVERVIEW:
Guitar Center fosters creativity and music by empowering staff to find their unique sound. Our mission is to develop lifelong musicians and make a positive impact by enabling musicians and non-musicians to experience the joy of music creation. We prioritize inclusive environments that put customers first, while fulfilling our mission.
As our Repair Technician (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in maintaining store inventory, driving business growth through exceptional customer experiences and quality work.
A successful Repair Technician demonstrates the following characteristics:
- Customer Focus: Understands customer service principles and provides an excellent customer experience, connecting with customers meaningfully. Approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
- Initiative: Identifies opportunities and issues, follows through on work activities to capitalize or resolve them, and learns quickly to take positive action without being requested.
- Selling: Develops a base understanding of products and sales techniques through GC's certification program.
- Training: Effectively trains learners and communicates information and techniques for retention.
As our Repair Technician, you will:
- Interact with customers to ensure a positive experience.
- Service customer-owned instruments with high craftsmanship.
- Maintain store-owned gear as requested.
- Complete warranty repair work.
- Perform additional duties as assigned.
Why Guitar Center?
We offer unique benefits, including gig leave for musicians, allowing them to share their music with the world and return to their job after touring. Additionally, we provide robust benefits and perks, such as Medical, Dental, Vision, 401K with company match, mental health support, paid time off, employee discounts, and tuition reimbursement options.
Requirements:
- Skilled understanding of repairing guitars.
Preferences:
- Foundational product knowledge on Guitar Center products.
Guitar Center is an Equal Opportunity Employer, providing fair and equal employment opportunity to all employees and applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.
Applicants with disabilities or disabled veterans requiring accommodations can request reasonable assistance by calling 1-818-735-8800 ext. 2862 or sending an email to recruiting@guitarcenter.com.
Keywords:
guitar repair, customer service, musical instruments, repair technician, Guitar Center, music store, instrument maintenance, customer experience, craftsmanship, training
