What are the responsibilities and job description for the Guitar Technician (Luthier) Store 425 position at Guitar Center?
Guitar Technician (Luthier)
As a Guitar Technician (Luthier) at Guitar Center, you will provide maintenance and repair services on customer-owned instruments while also assisting in maintaining store inventory. Your role involves delivering excellent customer experiences, training others, and actively selling products while showcasing your craftsmanship.
You will interact with customers, ensuring a positive customer experience. Service customer-owned instruments with a high level of craftsmanship. Maintain store owned gear, as requested. Complete warranty repair work. Additional duties as assigned.
We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Repair Tech (Guitar), you will continually build and increase the business through great customer experience and quality work.
A few special characteristics that make our Repair Technicians successful:
- Customer Focus: Understands customer service principles, and able to provide an excellent customer experience.
- Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them.
- Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
- Training: Able to effectively train learners and communicate info and techniques so that they are retained.
Why Guitar Center?
We offer robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour.
Requirements:
- Skilled understanding of repairing Guitars
Preferences:
- Foundational product knowledge on Guitar Center products
We are an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.
