What are the responsibilities and job description for the Guitar Technician position at Guitar Center?
Guitar Technician - Guitar Center
As a skilled guitar technician at Guitar Center, you will be responsible for maintaining and repairing customer-owned instruments while delivering exceptional customer service. This role requires a strong understanding of guitar repair, the ability to connect with customers, and initiative to enhance the overall shopping experience.
Position Overview:
Guitar Center embodies the world of creativity and music by fostering an environment where staff can find their own unique sound. Our mission is to develop and nurture lifelong musicians and make a positive impact on the world by enabling musicians and non-musicians alike to experience the joy of creating music.
We believe in creating inclusive environments that prioritize our customers' needs while fulfilling our mission. As a Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in maintaining specific store inventory, continually building and increasing business through excellent customer experiences and high-quality work.
Key Characteristics of Successful Repair Technicians:
- Customer Focus: Understands customer service principles and provides an excellent customer experience. Able to connect with customers in a meaningful way, being approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
- Initiative: Identifies opportunities & issues and follows through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Develops knowledge and skills, including product, store operations, sales, and leadership.
- Selling: Works through GC certification program to gain a base understanding of products and sales techniques.
- Training: Effectively trains learners and communicates information and techniques so they are retained.
As a Repair Technician, you will:
- Interact with customers to ensure a positive customer experience.
- Service customer-owned instruments with a high level of craftsmanship.
- Maintain store-owned gear as requested.
- Complete warranty repair work.
- Perform additional duties as assigned.
Why Guitar Center?
Guitar Center offers a range of benefits and perks, including medical, dental, vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.
