What are the responsibilities and job description for the Guitar Technician position at Guitar Center?
Guitar Technician Position Overview
At Guitar Center, we strive to create a world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.
We believe in creating inclusive environments that put our customers first while fulfilling our mission. As a Guitar Technician, you will provide maintenance and repair services on customer-owned instruments and assist with store inventory maintenance, continually building and increasing the business through great customer experience and quality work.
Key Characteristics for Success:
- Customer Focus: Provides excellent customer service, connects with customers in a meaningful way, and demonstrates approachability, genuineness, knowledge, encouragement, passion, and commitment to helping customers.
- Initiative: Identifies opportunities & issues, follows through on work activities to capitalize or resolve them, and develops knowledge and skills including product, store operations, sales, and leadership.
- Selling: Works through GC certification program to gain a base understanding of products and sales techniques.
- Training: Effectively trains learners and communicates information and techniques so they are retained.
Responsibilities:
- Interact with customers to ensure a positive customer experience.
- Service customer-owned instruments with a high level of craftsmanship.
- Maintain store-owned gear as requested.
- Complete warranty repair work.
- Additional duties as assigned.
Why Guitar Center?
Guitar Center offers robust benefits and perks, including medical, dental, vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.
