What are the responsibilities and job description for the Luthier position at Guitar Center?
Summary
Job Description
We are seeking a skilled and passionate Repair Technician to join our team at Guitar Center. As a Repair Technician, you will be responsible for providing exceptional customer service while maintaining and repairing customer-owned instruments and store inventory.
Key Characteristics of Successful Repair Technicians:
- Customer Focus: Understands customer service principles and provides an excellent customer experience.
- Initiative: Identifies opportunities and issues, and takes positive action to resolve them.
- Selling: Works through the GC certification program to gain a base understanding of products and sales techniques.
- Training: Effectively trains learners and communicates information and techniques.
Responsibilities:
- Interact with customers to ensure a positive customer experience.
- Service customer-owned instruments with a high level of craftsmanship.
- Maintain store-owned gear as requested.
- Complete warranty repair work.
- Additional duties as assigned.
Requirements:
- Skilled understanding of repairing guitars.
Preferences:
- Foundational product knowledge on Guitar Center products.
Why Guitar Center?
Guitar Center is an inclusive environment that puts our customers first while fulfilling our mission to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy of creating music.
Equal Opportunity Employer:
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.
