POSITION OVERVIEW

Guitar Center fosters a world of creativity and music by empowering staff to find their individual sound. Our mission is to cultivate lifelong musicians and make a positive impact by enabling musicians and non-musicians alike to experience the joy of creating music.

We believe in creating inclusive environments that prioritize our customers, while fulfilling our mission.

Job Summary:

As our Repair Technician (Guitar), you will provide top-notch maintenance and repair services on customer-owned instruments, assist in maintaining store inventory, and contribute to business growth through exceptional customer experiences and quality work.

Key Characteristics:

• Customer Focus: Understands customer service principles, providing an excellent customer experience. Connects with customers in a meaningful way, being approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
• Initiative: Identifies opportunities & issues, follows through on work activities to capitalize or resolve them, learns quickly, takes positive action without request, and develops knowledge and skills including product, store operations, sales, and leadership.
• Selling: Works through GC certification program to gain a base understanding of products and sales techniques.
• Training: Effectively trains learners and communicates information and techniques for retention.

Responsibilities:

• Interacts with customers, ensuring a positive customer experience.
• Servicing customer-owned instruments with high craftsmanship.
• Maintains store-owned gear as requested.
• Completes warranty repair work.
• Additional duties as assigned.

Why Guitar Center?

We offer unique rewards for our employees who are musicians, including gig leave – take time off to share your music with the world and return to your job after your tour. Guitar Center provides robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Requirements:

• Skilled understanding of repairing Guitars.

Preferences:

• Foundational product knowledge on Guitar Center products.

Equal Opportunity Employer:

Guitar Center is an Equal Opportunity Employer, providing fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.