What are the responsibilities and job description for the Retail Guitar Repair Tech position at Guitar Center?
Retail Guitar Repair Technician - Competitive Pay at Guitar Center Summary:
The Retail Guitar Repair Technician at Guitar Center provides maintenance and repair services for customer-owned instruments, contributing to a positive customer experience and supporting store inventory. This role requires strong customer service skills, initiative, and a commitment to both craftsmanship and sales.
Position Overview:
Guitar Center fosters creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy of creating music. We believe in creating inclusive environments that put our customers first while fulfilling our mission.
As our Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in maintaining specific store inventory, continually building and increasing business through great customer experiences and quality work.
A few key characteristics that make our Repair Technicians successful include:
- Customer Focus: Understands customer service principles and can provide an excellent customer experience. Connects with customers in a meaningful way, is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
- Initiative: Identifies opportunities and issues, follows through on work activities to capitalize or resolve them, learns quickly, and takes positive action without being requested to do so. Develops knowledge and skills, including product, store operations, sales, and leadership.
- Selling: Works through GC certification program to gain a base understanding of products and sales techniques.
- Training: Effectively trains learners and communicates information and techniques so they are retained.
Responsibilities as our Repair Technician:
- Interact with customers, ensuring a positive customer experience
- Service customer-owned instruments with high levels of craftsmanship
- Maintain store-owned gear as requested
- Complete warranty repair work
- Additional duties as assigned
Why Guitar Center? Here's some of the rewards:
We offer competitive pay, benefits, and perks, including medical, dental, vision, 401(k) plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Requirements:
- Skilled understanding of repairing guitars
Preferences:
- Foundational product knowledge on Guitar Center products
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.
All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com
Keywords:
guitar repair, musical instruments, customer service, craftsmanship, maintenance services, Guitar Center, music industry, repair technician, sales skills, musician benefits
