What are the responsibilities and job description for the Retail Guitar Repair Tech position at Guitar Center?
Retail Guitar Repair Tech at Guitar Center Summary
As a Retail Guitar Repair Technician, you will provide maintenance and repair services on customer-owned instruments, ensuring a high-quality customer experience. You will interact with customers, deliver exceptional craftsmanship in servicing guitars, and maintain store inventory while fostering an inclusive environment.
Position Overview
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.
We believe in creating inclusive environments that put our customers first all while fulfilling our mission.
As our Repair Tech, you will perform maintenance and repair services on customer-owned instruments and assist in maintaining specific store inventory, continually building and increasing business through great customer experience and quality work.
Characteristics of Successful Repair Technicians
- Customer Focus: Understands customer service principles and provides an excellent customer experience. Able to connect with customers in a meaningful way.
- Initiative: Identifies opportunities and issues, follows through on work activities to capitalize or resolve them.
- Selling: Works through GC certification program to gain a base understanding of products and sales techniques.
- Training: Effectively trains learners and communicates information and techniques so they are retained.
Duties and Responsibilities
- Interact with customers, ensuring a positive customer experience
- Service customer-owned instruments with a high level of craftsmanship
- Maintain store-owned gear, as requested
- Complete warranty repair work
- Additonal duties as assigned
Why Guitar Center?
We offer robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Requirements
- Skilled understanding of repairing Guitars
Preferences
- Foundational product knowledge on Guitar Center products
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. Contact us at 1-818-735-8800 ext. 2862 or recruiting@guitarcenter.com.
Keywords
guitar repair, customer service, musical instruments, retail technician, guitar maintenance, repair services, customer experience, craftsmanship, musician benefits, Guitar Center
