What are the responsibilities and job description for the Fraud Prevention Specialist position at Gulf Coast Bank and Trust Company?
Apply
Job Type
Full-time
Description
Summary
The Fraud Prevention Specialist researches and analyzes potential customer fraud cases to identify and prevent future fraud.
Responsibilities
Skills/Experience/Education
Job Type
Full-time
Description
Summary
The Fraud Prevention Specialist researches and analyzes potential customer fraud cases to identify and prevent future fraud.
Responsibilities
- Proficiently uses a variety of fraud management tools and system to identify and investigate suspicious financial and non-financial activity on a wide range of products and services.
- Effectively initiates contact with clients to review suspicious activity; and if necessary, take appropriate actions to mitigate the risk and protect the client’s assets.
- Possesses multiple products, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services.
- Effectively utilizes appropriate tools and procedures to report confirmed fraud and associated trends.
- Applies foundational knowledge of the business, its products, and possess and provides important opportunities and recommended solutions to improve the effectiveness or efficiency of fraud prevention and detection.
- Applies basic analytical skills on high risk financial and non-financial transactions to detect and prevent fraudulent activities for a wide range of enterprise financial products and services.
- Perform detailed analysis on depository accounts that appear to have activity that would support suspicions of deposit fraud or counterfeit check activity and provide detailed documentary evidence to support findings.
- Take precautionary measures on accounts and/ or transactions to mitigate risk to clients and provide direction to all lines of businesses supported by Fraud Services.
- Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management.
- Document daily review and analysis of suspect transactions, providing area management with reports recapping current efforts.
- Obtain and provide detailed documentary evidence to support confirmed fraud activity.
- Maintain ongoing communication with internal and external clients regarding associated account resolution.
- Investigate claims involving our high value and Base customers, including claim challenges, and detect fraud rings in their early stages.
- Investigate compliance sensitive processes involving significant financial and regulatory risk and make discretionary decisions.
- Partner with Fraud Policy to review High Risk claims and provide insight into emerging loss trends.
- Ensure a positive customer experience while managing / minimizing operating losses.
- Performs additional duties as assigned.
Skills/Experience/Education
- High School diploma or equivalent.
- 1 years experience with fraud prevention, fraud data analysis, investigations, or risk management.
- 1 years experience identifying fraud trends and creating fraud rules.
- Ability to think analytically, logically and make accurate decisions.
- Excellent attention to detail.
- Excellent communications skills both verbally and written.
- Excellent verbal and written communication skills.
- Ability to travel if required to perform the essential job functions.
- Ability to work under stress and meet deadlines.
- Ability to read and interpret a document if required to perform the essential job functions.
- Prolonged periods of sitting at a desk and working on a computer may be required.
- Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
