Fraud Prevention Specialist

Description

Summary

The Fraud Prevention Specialist researches and analyzes potential customer fraud cases to identify and prevent future fraud. 

Responsibilities

• Proficiently uses a variety of fraud management tools and system to identify and investigate suspicious financial and non-financial activity on a wide range of products and services.
• Effectively initiates contact with clients to review suspicious activity; and if necessary, take appropriate actions to mitigate the risk and protect the client’s assets.
• Possesses multiple products, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services.
• Effectively utilizes appropriate tools and procedures to report confirmed fraud and associated trends.
• Applies foundational knowledge of the business, its products, and possess and provides important opportunities and recommended solutions to improve the effectiveness or efficiency of fraud prevention and detection. 
• Applies basic analytical skills on high risk financial and non-financial transactions to detect and prevent fraudulent activities for a wide range of enterprise financial products and services.
• Perform detailed analysis on depository accounts that appear to have activity that would support suspicions of deposit fraud or counterfeit check activity and provide detailed documentary evidence to support findings.
• Take precautionary measures on accounts and/ or transactions to mitigate risk to clients and provide direction to all lines of businesses supported by Fraud Services.
• Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management.
• Document daily review and analysis of suspect transactions, providing area management with reports recapping current efforts.
• Obtain and provide detailed documentary evidence to support confirmed fraud activity.
• Maintain ongoing communication with internal and external clients regarding associated account resolution.
• Investigate claims involving our high value and Base customers, including claim challenges, and detect fraud rings in their early stages.
• Investigate compliance sensitive processes involving significant financial and regulatory risk and make discretionary decisions.
• Partner with Fraud Policy to review High Risk claims and provide insight into emerging loss trends.
• Ensure a positive customer experience while managing / minimizing operating losses.
• Performs additional duties as assigned. 

Requirements

Skills/Experience/Education

• High School diploma or equivalent.
• 1 years experience with fraud prevention, fraud data analysis, investigations, or risk management.
• 1 years experience identifying fraud trends and creating fraud rules.
• Ability to think analytically, logically and make accurate decisions.
• Excellent attention to detail.
• Excellent communications skills both verbally and written.
• Excellent verbal and written communication skills.

Essential Mental & Physical Requirements

• Ability to travel if required to perform the essential job functions. 
• Ability to work under stress and meet deadlines.
• Ability to read and interpret a document if required to perform the essential job functions.
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.