What are the responsibilities and job description for the IT Technician position at Gulf Network & Technology?
Overview
We are seeking a skilled and motivated IT Technician to join our dynamic team. The ideal candidate will have a strong background in computer systems and technical support, with the ability to troubleshoot and resolve issues efficiently. As an IT Technician, you will play a crucial role in maintaining the integrity of our customer's IT infrastructure and providing exceptional customer service to our users.
Responsibilities
- Provide technical support for hardware and software issues across various operating systems including Windows, Mac OS, and Linux.
- Run communications cabling (coax, ethernet, and fiber) for residential and commercial customers.
- Assist customers with network problems.
- Diagnose and resolve computer hardware problems, including repairs and replacements.
- Utilize our CMR to track and resolve technical support requests.
- Collaborate with team members to implement IT projects and upgrades.
- Conduct regular maintenance checks on IT equipment to prevent downtime.
- Offer exceptional customer service by guiding users through troubleshooting steps effectively.
Qualifications
- Proficiency in operating systems including Windows, Mac OS, and Linux.
- Strong customer service skills with a focus on user satisfaction.
- Experience with residential and commercial network systems.
- Knowledge of computer hardware components and troubleshooting techniques.
- Familiarity with technical support practices and tools, including remedy systems for ticket management.
- Excellent problem-solving skills with the ability to work independently or as part of a team.
- Strong communication skills to convey technical information clearly to non-technical users.
Join us as we strive to enhance our IT capabilities while providing outstanding support to our customers!
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: No more than 24 per week
Compensation Package:
- Hourly pay
- Yearly bonus
Schedule:
- 4 hour shift
- 8 hour shift
Ability to Commute:
- San Antonio, TX (Bexar County) (Required)
Work Location: On the road
Salary : $15 - $17