Dispatcher

At Gulf Shore Cooling, we are looking for the right individuals who want to build a life-long career to join our team. It doesn’t matter if you are brand new to the industry, or you have been working in it for over 30 years, at Gulf Shore Cooling, there is a place for anyone who has a positive attitude, a strong focus on customer service, a good work ethic and a desire to learn. We offer competitive pay and industry-leading benefits.

We are looking for a dispatcher to add to our team of customer-focused, team-driven professionals. The primary role of the dispatcher is to ensure that maintenance technicians’ daily schedules run efficiently and that we meet client needs in a timely and professional manner. The dispatchers’ goal is to provide exceptional service by skillfully evaluating each customer call for severity needs and concerns and couple them with the appropriate field staff according to skill set, tools or equipment, and location. The dispatcher will aid the Call Center and Service Departments by being fully engaged with the technicians and clients. This position must effectively communicate with technicians on any day-to-day situation that arises to ensure a steady process in a busy environment.

Pay Range: $17.00 - $22.00 per hour

What you will get if you join us:

• 401(k) with match
• Medical, Dental, and Vision plans
• $50K Life Insurance Policy Free to Employees
• Short- and Long-Term Disability plans
• Paid time off & Vacation
• Holidays

Essential Duties & Responsibilities:

• Schedule and coordinate all booked service & maintenance calls
• Proactively plan, forecast, and dispatch service calls
• Accurately dispatches the required Maintenance Technician with the correct skill level for the service call minimizing unnecessary costs and building customer confidence
• Communicates the status of the maintenance call to the customer while it is in progress and follows up with the customer after the maintenance call has been completed
• Assist the Maintenance/Service Manager in ordering materials and/or equipment and tracking with the warehouse
• Determine the best course of action, using discretion and judgment to ensure all technician and client concerns are dealt with in a timely manner to enhance client satisfaction and retention
• Works closely with various departments to provide administrative tracking support
• In addition to the Dispatch duties this position will perform a variety of administrative and clerical tasks as requested
• Join the on-call rotation to ensure that customers are taken care of in a timely manner

Skills you bring for success:

• 2 years of dispatch experience preferred
• Customer service experience preferred
• Working knowledge of Service Titan software a plus
• Relevant work experience in service (repairs/maintenance) work is a plus.
• Conceptual judgment and decision-making skills
• Highly organized and detail-oriented with exceptional follow-through ability
• Highly motivated, self-starter who is flexible and has a positive attitude
• Stable and poised under pressure and can adapt quickly.
• Excellent communication skills, both verbal and written
• Ability to multitask in a fast-paced environment
• Ability to achieve the target goal
• Proficiency in Microsoft Office and CRM software

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

• Dispatching: 2 years (Preferred)

Work Location: In person

Salary : $17 - $22