What are the responsibilities and job description for the Service Writer Assistant/ Customer Service Representative position at GULF SHORES SERVICE CENTER?
Here we GROW again!!!!
We are looking for highly motivated, humble, Service writer/Front Desk employee.
Hours Monday - Friday 8 am - 5 pm SOME SATURDAYS IN THE SUMMER MONTHS.
Position Summary
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. SALES AND AUTOMOTIVE EXPERIANCE IS REQUIRED FOR THIS POSITION.
Duties & Responsibilities
- First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
- Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
- Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
- Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
- Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
- In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Knowledge, Skills, and Abilities
- High school diploma or equivalent required.
- Valid Driver's License.
- One year of related experience in the automotive service environment.
- One year of sales experience.
- Strong verbal communication skills.
- Strong customer service skills.
- Ability to work Day.
Resumes to Hannah @ gulfshoresservcenter@gmail.com
Job Type: Full-time
Pay: $15.00 - $21.00 per hour
Benefits:
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- No weekends
Ability to Commute:
- Gulf Shores, AL 36542 (Required)
Ability to Relocate:
- Gulf Shores, AL 36542: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $21