What are the responsibilities and job description for the Heavy Duty Service Writer position at Gulf States Industrial Diesel of Texas, LLC?
Job Summary
We are seeking a dedicated and detail-oriented Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers, ensuring their service needs are met with exceptional customer service. This role involves managing service requests, providing accurate estimates, and coordinating with technicians to ensure timely and efficient service delivery. A strong mechanical knowledge of trucks and trailers is required.
Responsibilities
- Create detailed work orders that accurately reflect the services required.
- Communicate effectively with service technicians regarding customer requests and vehicle issues.
- Provide customers with clear explanations of services needed.
- Ensure a high level of customer satisfaction by addressing concerns and resolving issues promptly.
- Maintain organized documentation related to service orders and customer interactions.
- Willingness to load/unload parts
- Ability to multitask and work well under pressure
Requirements
- Proven experience in a customer service role, preferably within an automotive dealership or repair environment.
- Strong mechanical knowledge related to automotive systems and repairs.
- Heavy duty service experience required
- Excellent communication skills, both verbal and written.
- Ability to work collaboratively with a team of technicians and support staff.
- Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
- Previous experience as a service technician is a plus but not mandatory.
What we offer
- Weekly pay
- Opportunity for monthly bonus
- Vacation time starting at 6 months
- Monday-Friday with occasional Saturday morning
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Odessa, TX 79763 (Required)
Ability to Relocate:
- Odessa, TX 79763: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25